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Research Apr 2026
... Access Insights Already a Gartner client? Players that differentiate their AI agent offerings with deep knowledge of the business domain stand to win in the AI race. Product leaders looking to build impactful AI agents for the enterprise need to focus on the three pillars for building domain specificity ...

Analyst(s):   Radu Miclaus
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Premium Research Feb 2026
... AI acceleration, geopolitical volatility, and shifting enterprise priorities make it increasingly difficult to distinguish hype from real investment signals. PPM leaders can use this analysis to benchmark their adoption plans for SPM frameworks, processes, and tools against those of their peers. Gart ...

Analyst(s):   Deeksha Agnihotri   |   Shrey Srivastava
Premium Research Jan 2026
... In the face of competing priorities and limited bandwidth, procurement functions often struggle to proactively address risk. By evolving its organizational structure and operating model, Cargill’s procurement function strengthened its risk preparedness without increasing headcount. Case Overview Probl ...

Analyst(s):   Sarah Raymond   |   Ryan Tandler
Research Jan 2026
... Access Insights Already a Gartner client? In the race to improve customer experience, most companies have overindexed on company-centric strategies. Instead, the executive leaders involved in CX should intentionally manage customers’ self-perceptions, which dramatically boosts customer loyalty and gro ...

Analyst(s):   Sharon Cantor Ceurvorst
Premium Research Nov 2025
... Effective talent is crucial to achieving success as organizations shift from projects to products. This workshop helps CIOs identify the legacy IT roles most likely to evolve successfully into product roles and initiate a plan to help their staff make that shift. When to Use Directions for Use Gartner ...

Analyst(s):   Aviral Vyas   |   Kristin Sherwood   |   Marie Sienkowski
Research Jan 2026
... Access Insights Already a Gartner client? Demand for new solutions from business units continues to grow. Decentralized decisions create visibility gaps, increase costs, and hinder IT’s ability to manage SaaS effectively. This research helps organizations centralize visibility, optimize cost and manag ...

Analyst(s):   Tom Cipolla
Premium Research Feb 2026
... 2026 will be shaped by high-magnitude, high-stakes change catalyzed by AI, resulting in trickle down changes that will have second and third order impacts across the workforce. CHROs must adapt their strategies to effectively manage change as work continuously and unpredictably evolves. Insights at a ...

Analyst(s):   Rebecca Lane   |   Duncan Harris
Premium Research Jan 2026
... CFOs struggle to deliver sustained cost reductions from T&E spend optimization, as weak accountability and static policies reinforce wasteful spend and leakage. Learn how AI-driven analytics and agents enable real-time visibility, optimize spend and turn T&E into a performance asset. Insights at a Gl ...

Analyst(s):   Paul Quinn
Webinar December 24 2025
Gain insight into the three priorities to equip heads of enterprise risk management (ERM) with the guidance and techniques that ensure risk-informed decision making.
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