... utilization, or effectiveness. Download the Knowledge Management Infographic to: Understand where AI investments often miss the mark Prioritize KM improvements that drive meaningful impact Diagnose common KM pain points, from content gaps to low utilization Knowledge Management and AI Tools Leaders risk prioritizing ...
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... Insights Already a Gartner client? Knowledge management is essential for agility, innovation and delivery of superior experiences, yet most organizations fail to get it right. This research provides five actionable best practices to build and sustain a high-impact, AI-ready KM program. Insights at a Glance ...
... Enterprise application leaders often fail in knowledge management initiatives by focusing on technology deployment. Instead, they must empower business leaders to achieve their KM objectives. This research details three essential elements for successful KM initiatives. Gartner Research ...
Analyst(s): Jed Cawthorne | Hao Yin | Stephen Emmott
... Already a Gartner client? Knowledge management is increasingly essential as evolving AI tools depend on up-to-date, accurate, accessible and actionable information. Customer service and support leaders can use this knowledge management maturity model to develop a formal KM program to support their strategic ...
... No single application or suite can fully manage enterprise knowledge. Application leaders wanting to manage the information underpinning enterprise AI assistants for employees and AI agents for automation must focus on assembling the right portfolio of applications. Insights at a Glance Issue Context ...
... Knowledge management is more crucial than ever. Hybrid work requires reliable access to knowledge and GenAI requires reliable information. Without a well-articulated strategy and clearly defined framework, KM initiatives fail. Technical professionals can avoid KM failure by creating these resources. ...
... Knowledge management chatbots sort through internal documents and summarize the content, allowing users to quickly access policies and procedures. CFOs should reference this implementation guide to support pilot planning discussions when pursuing this AI use case. Contributors Gartner Recommended Reading ...
Analyst(s): Ash Mehta | Alex Levine | Twisha Sharma
... GenAI‑powered knowledge management is emerging as a proven-value tool for CSCOs to safeguard expertise and enable smarter, faster decisions. Use this research to establish a strong knowledge management strategy and learn how GenAI can improve time to value. Insights at a Glance Issue Impact More Detail ...
Analyst(s): Tess Frenzel | Danielle Torgerson | Sam Berndt
... Knowledge management is often viewed as an abstract and intangible discipline. This is not the case. With a solid understanding of KM metrics, their tracking and interpretation, application technical professionals can concretely measure its impact, improve its performance, and demonstrate KM’s value. ...