... Many organizations are unaware of duplicate capabilities across technology solutions, which increase both cost and complexity. D&A leaders should use this tool to analyze overlaps and determine which tools and technologies are best aligned for data, analytics, and AI initiatives. When to Use Direction ...
Analyst(s): Thornton Craig | Robert Thanaraj
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... Access Insights Already a Gartner client? Global CIOs must increase involvement of business unit IT in designing and managing IT shared services to boost enterprise agility. This research shows how to overcome misaligned priorities by embedding collaboration and shared ownership between central and re ...
Analyst(s): Vishnu Kumar | Peter Skyttegaard | Arul Saxena
... Risk and value are inextricably related. The problem is that AI cost and reliability risks are increasing faster than value. D&A leaders must make the consequences of trade-offs visible to stakeholders before they become costly to reverse. Insights at a Glance Issue Impact More Detail Gartner Recommended ...
... Access Insights Already a Gartner client? Supply chain AI cannot scale when fragmented master data undermines critical decisions. CSCOs must make MDM a supply chain capability by prioritizing decision-critical domains, assigning business accountability and requiring data-readiness evidence before scal ...
... Live Chat Within the Organization and Determine the Need for Both Reactive and Proactive Chat Inventory All Existing Customer Engagement and Knowledge Management Systems in the Organization That Live Chat Would Integrate With Determine the Need for Co-browse, Video Chat, Chatbots and Messaging to Understand ...
Analyst(s): Brian Manusama | Guneet Bharaj | Nadine LeBlanc
... Product Management Secrets of Successful Tech Companies Best Practices for Revenue Growth CEOs consistently rank revenue growth among their top priorities, which puts product leaders on the front lines of enabling success. How can product management leaders ensure they deliver on their promises to customers ...
... vendor performance management is often slowed or limited by overly manual processes. This Market Guide will educate IT sourcing, procurement and vendor management leaders about the capabilities and market landscape for tools that streamline and enhance IT vendor performance management. Overview Market ...
... CHROs need to systematically ensure their team can execute enterprise change initiatives that align with business strategy and promote sustained adoption by leaders and employees. Outcome Suggested Partners Featured Resource Step 1 Step 2 Step 3 Gartner Insights Abstract ...
Analyst(s): Jerome Mackowiak | Rebecca Lane | Jason Chinuntdet
... of the Customer Recorded Video Customer Service Virtual Customer Assistants Knowledge Management for Customer Service Speech Analytics for Customer Service Field Service Workforce Optimization Mobile Field Service Management Climbing the Slope Analytics for Customer Intelligence Proactive Communications ...