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Premium Research Mar 2026
... The war in the Middle East is creating a global cost shock. CIOs in heavily impacted industries and regions must act immediately to protect cash flow, stabilize spend, and govern technology-driven demand before external pressures trigger financial distress. Insights at a Glance Issue Impact Take Action G ...

Analyst(s):   Technology Financial Management
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Research Aug 2020
... Recorded Video Customer Service Speech Analytics for Customer Service Knowledge Management for Customer Service Virtual Customer Assistants Robotic Process Automation (RPA) Field Service Workforce Optimization Mobile Field Service Management Climbing the Slope Consumer Messaging Applications Customer Engagement ...

Analyst(s):   Drew Kraus
Premium Research Jun 2026
... CMOs are expected to deliver measurable performance, visibility into the context needed to interpret marketing activity and adaptability as operating models evolve. MWM platforms sit at the center, serving as the system of record for marketing work and decisions. Insights at a Glance Strategic Plannin ...

Analyst(s):   Lacretia Marsh
Premium Research Jun 2026
... AI enablement through cloud-based CRM is driving automation, improved service delivery and personalization for government constituent engagement and services. Government CIOs should use this research to improve their understanding of the cloud-based CRM market and drive their investment decisions. In ...

Analyst(s):   Daniel Nieto   |   Roland Rivera   |   Robert Stoneman   |   Dean Lacheca
Premium Research Jun 2026
... Security architects must augment TDIR and EM architectures by sharing insights from respective solutions that enhance use cases and processes. Organizations that do not implement meaningful integration will not be able to operate at the speed required to address AI-enabled threats from a reactive an ...

Analyst(s):   Steve Santos
... so you can learn at your own pace and stay up to date on key topics. Time well-spent In just one hour or less, Gartner webinars deliver exclusive knowledge, strategies and tools you won’t find elsewhere. Our webinars are a smart time investment for busy legal executives who want to make a lasting impact ...
Webinar On-Demand
... extension, the same insufficient digital infrastructure would similarly limit use of data and analytics for innovation, internal data management and knowledge management. Join this complimentary Gartner R&D webinar as Gartner experts share how to help your organization implement digital infrastructure ...

Analyst(s):   Atul Dighe   |   Wallace Puckett
Premium Research Oct 2026
... digital workplace moves from IT utility to a capability business leaders now demand. Application architects should modernize the endpoint operations, knowledge practices and governance that support it. Overview Digital Workplace Trends Setting Priorities Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Darin Stewart   |   Timon Watson   |   Olga Martí   |   Craig Fisler   |   Larry Cannell   |   Melinda Morales
Premium Research Nov 2026
... that consumes resources and constrains AI agent scale. D&A leaders should establish shared funding and governance for reusable context, applying knowledge engineering and platform investment to reduce context debt. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Kjell Carlsson   |   Christopher Blackburn
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