... Access Research Already a Gartner client? Guiding customers to the best channel to resolve their issue is critical for creating a low-effort customer experience. Customer service and support leaders can use this tool to audit their current channels’ capabilities and identify the best-fit channels to ...
Analyst(s): Customer Service and Support Research Team
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... Few marketing and sales teams collaborate on sales enablement, leading to low-impact content delivery that fails to provide seller support. CMOs can use this guide to take a cross-functional approach to creating content and driving seller behavior change for effective sales enablement. Overview Introduction ...
... Banking leaders are seeking solutions to enable cross-channel customer journeys to maximize customer engagement. CIOs can choose from solutions that offer low-cost core functionality, solutions that facilitate new value delivery, and others that provide discovery and redirection to other channels. Overview ...
... Access Research Already a Gartner client? Cloud ERP deployments are on the rise but often underdeliver due to low finance engagement and a lack of rigor within the post-go-live process. This research outlines the actions finance transformation leaders can take post implementation to accelerate and generate ...
... rethink their assisted service delivery strategy. Customer service and support leaders must align their talent, technology and operations to deliver a low-effort assisted experience at minimal expense. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
... current outcomes aren’t meeting stakeholders’ needs. FP&A processes should enable more effective decision making, R2R should go beyond efficient and low-effort close toward continuous accounting and AP and AR should become frictionless. Scope Analysis Topics Suggested First Steps Essential Reading Tools ...
... Research Already a Gartner client? The HR operating model, digital transformation and business goals rely on HR technology. Yet, despite major investments, low adoption risks turning efforts into wasted money. These seven hacks help HR technology leaders drive technology adoption and boost benefits for HR and ...
... Product managers in both growth and no-growth companies agree on their top priorities, but this is where the similarity ends. CPOs with low or no growth can review the priorities in this research against their own to reassess product organization and strengthen performance. Data Snapshot Data Insights ...
... Edge computing adoption in power and utilities is driven by low latency and real-time data needs. Gartner’s analysis of 30 deployments provides insights for power and utilities CIOs to guide investments in edge-hosted data to enhance efficiency, reduce costs and unlock business outcomes. Overview Strategic ...
Analyst(s): Pablo Arriandiaga | Nitin Narang | Lauren Wheatley