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Research Jul 2020
... Access Insights Already a Gartner client? The worldwide enterprise application software market will contract to $206.43 billion in 2020 (negative 3.3% in constant currency), but rebound in 2021 to grow to $224.1 billion (growth of 8.1% in constant currency). Table of Contents List of Tables List of References ...

Analyst(s):   Eric Hunter   |   Chris Pang   |   Kevin Quinn   |   Julian Poulter   |   Balaji Abbabatulla   |   John Kostoulas   |   Yanna Dharmasthira   |   Neha Gupta   |   Amarendra .   |   Jim Hare   |   Alys Woodward   |   Craig Roth
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Premium Research Apr 2024
... Enterprise architecture functions are often disbanded because they fail to deliver tangible value to stakeholders. The attached presentation guides chief enterprise architects in establishing functional operating models poised for long-term success in the postdigital, product-centric delivery era. Gartner ...

Analyst(s):   Lucas Kobat   |   Austin Steinmetz
Premium Research May 2024
... Surveys remain the most popular method for collecting direct customer feedback. This downloadable presentation guides revenue and retention leaders through a five-step process for designing surveys that are relevant to customers and deliver actionable insights for the organization. Gartner Research ...

Analyst(s):   Maria Marino   |   Michael Chiu
Premium Research May 2024
... leaders face the challenge of measuring and improving the customer experience from an operational perspective. This research provides a comprehensive guide to extending supply chain metrics to cover the full CX. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Michael Dominy
Premium Research Apr 2024
... Assurance leaders must begin implementing generative AI tools in their departments while guiding their organizations through the associated risks. This resource collection helps leaders understand how they can benefit from generative AI while protecting their organizations. Analysis Research Highlights ...

Analyst(s):   Legal and Compliance Research Team
Premium Research Feb 2024
... deliver industrial equipment as a service, CIOs in asset-intensive companies should assess the implications of external equipment support contracts. This guide describes the technology requirements and contract terms to consider for EaaS. Gartner Research ...

Analyst(s):   Kristian Steenstrup
Premium Research Apr 2025
... and actionable, heads of enterprise risk management should use an emerging risk prioritization framework, link risks to strategic objectives — and guide skeptical executives to more thoughtful responses to mitigation plans. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ben Fisher
Premium Research Dec 2024
... Sales engagement applications help sellers manage and execute sales activities and workflows across various channels. This note guides sales operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Research ...

Analyst(s):   Peer Contributors
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