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Research Aug 2026
... Access Insights Already a Gartner client? The CPaaS market grew moderately in 2025. The top 10 vendors held a significant majority share amid fragmentation, with some gaining and some losing. Growth was driven by omnichannel orchestration, AI tooling, advanced messaging, vertical-specific capabilities ...

Analyst(s):   Lisa Unden-Farboud   |   Arunasree Cheparthi
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Research Aug 2026
... Access Insights Already a Gartner client? CSCOs must navigate the AI era, where the convergence of AI-driven potential and enterprise risk is absolute. Gartner’s seven themes empower CSCOs to navigate rapid change, mitigate hidden risks and capture value across their enterprise through 2027. Analysis Re ...

Analyst(s):   Suzie Petrusic
Research Aug 2026
... Access Insights Already a Gartner client? Heads of Communications are under increasing pressure to translate AI potential into meaningful business outcomes while managing risk and organizational change. Use Gartner’s seven strategic themes to navigate Communications’ strategies, growth priorities and ...

Analyst(s):   Patryck Allen
Research Aug 2026
... Access Insights Already a Gartner client? Gartner has identified C-level themes covering AI value and risk, AI agents, organization structure changes due to AI, sovereignty, and physical AI. Software engineering leaders use these themes to focus their decisions and actions as they deliver AI value in ...

Analyst(s):   Brad Dayley
Research Sep 2026
... Access Insights Already a Gartner client? The early days of the AI build-out are over and organizations have learned valuable lessons about AI cost, value, governance and geopolitics. GC should use these seven trends to understand AI’s impact on the enterprise, inform risk management decisions and det ...

Analyst(s):   Chris Audet
Research Sep 2026
... Access Insights Already a Gartner client? Tech CEOs must navigate the AI era, where the convergence of AI-driven potential and enterprise risk is absolute. Four of Gartner’s seven themes empower tech CEOs to navigate rapid change, mitigate hidden risks and capture value through 2027. Analysis Research H ...

Analyst(s):   Sabine Zimmerhansl   |   Raymond Paquet
Premium Research Sep 2026
... Software engineering leaders are under pressure to decipher AI coding agent offerings from Anthropic, OpenAI, Cursor, and GitHub. Use these insights to optimize investments by negotiating pricing and terms that prevent costs from spiraling out of control. Insights at a Glance Strategic Planning Assump ...

Analyst(s):   Zach Nagle   |   Melanie Alexander   |   Hannah Decker   |   Ben Jepson   |   Jo Liversidge   |   Mike Tucciarone   |   Bill Ryan   |   Philip Walsh   |   Luke Parker   |   Sara Gravesande
Research Aug 2026
... Access Insights Already a Gartner client? AI is shifting planners from routine tasks to strategic analysis, aligning outcomes with business goals and boosting resilience. Planning leaders can use this research to redesign the network supply planner’s job for the AI era. Insights at a Glance Impact Action ...

Analyst(s):   Mustapha Ezzeddine   |   Dana Stiffler
Research Oct 2026
... Access Insights Already a Gartner client? Employee anxiety is at an all-time high; AI and cost pressures are driving concerns about job security. Managers must play a critical role in mitigating this anxiety and helping employees navigate disruption by stabilizing and challenging teams to embrace role ...

Analyst(s):   Sasha Tuzel
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