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Research Apr 2026
... Access Insights Already a Gartner client? Audit committees rely on their CAEs for quality information, while CAEs need their AC’s support and direction. CAEs can maximize their effectiveness by optimizing all three interactions with the AC: one-on-one with the AC chair, private meeting with all AC mem ...

Analyst(s):   Tim Berichon   |   Ella Yi
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Research Apr 2026
... Access Insights Already a Gartner client? Agentic AI is rapidly expanding CRM autonomy across marketing, sales, service and digital commerce. However, without explicit boundaries for human judgment, enterprises risk degrading customer trust, brand consistency and governance. This research provides ent ...

Analyst(s):   Guy Wood   |   Ilona Hansen
Research Feb 2026
... Access Insights Already a Gartner client? Credential compromise remains the leading cause of breaches, making IAM the cornerstone of an effective cybersecurity strategy. CISOs must formalize and champion identity-first security to break down silos, secure executive sponsorship and reduce the identity ...

Analyst(s):   Zachary Smith   |   Oscar Isaka
Research Mar 2026
... Access Insights Already a Gartner client? The PMO is evaluated by how organizational stakeholders perceive and define value. PPM leaders must develop a robust understanding of what value means to their stakeholders and establish a framework for measuring and communicating the functional value of PMO s ...

Analyst(s):   Jennifer Jackson
Research May 2026
... sourcing strategies are disconnected, technology investments fail. IT procurement leaders should apply a TSO approach to align and validate decisions, guide market engagement and ensure sourcing outcomes reflect enterprise strategy and deliver business value. Insights at a Glance Impact Actions Cautions How ...

Analyst(s):   Jaswant Kalay   |   Yanni Karalis
Insight November 25 2025
... today expect their voices to be heard and their contributions valued. They expect a work environment in which they feel empowered. Download this CHRO guide to creating a human-centered employee experience that meets these expectations and drives business value. Discover best practices for employee experience ...
... ____________________________________________________ Sources 1. Market Guide for Corporate Legal Operations Technology, Gartner Methodology and buyer demographics Findings are based on data from conversations that Gartner Digital Markets’ advisor team has daily with software buyers seeking guidance on ...
Premium Research Oct 2026
... CSCOs should prepare to overhaul their 4PL outsourcing partner strategy as C.H. Robinson’s move to acquire RXO signals a fundamental shift in the 4PL market toward network orchestration, not transportation execution, becoming the primary source of competitive advantage. Analysis Gartner Recommended Reading ...

Analyst(s):   David Gonzalez   |   Brian Day
Premium Research Nov 2025
... requires mobilizing your organization to compete effectively in an ever-changing market and meet evolving enterprise demands. Technology general managers can use this research to pinpoint growth opportunities in the IT services market. Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Craig Lowery   |   Katie Gove   |   Raphael Vasquez   |   Matthew Brown
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