... AI agents that separate CRM workflows from the UI and run customer-facing processes create an initial agentic arbitrage opportunity worth up to $109 billion by 2030. Long-term CRM value will come from agents with full customer context that can provide control of complex processes. Insights at a Glanc ...
Analyst(s): George Brocklehurst | Amarendra . | Julian Poulter
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... IoT serves as a foundational layer for physical AI by providing real-time data from connected devices. This two-way communication is the first step for AI systems to interact intelligently with the physical world, driving automation and smarter operations. Insights at a Glance Issue Impact More Detail Ga ...
... Access Insights Already a Gartner client? AI is reshaping the PC landscape, making memory — not processors — the primary critical enabler of persistent, intelligent workloads. As agentic AI drives demand for context and local processing, memory bandwidth and architecture have become the primary constr ...
Analyst(s): Shrish Pant | Ranjit Atwal | Joseph Unsworth
... Access Insights Already a Gartner client? CSOs face growing accountability for enterprise revenue without consistent control or full influence over the full GTM system that produces it. CSOs who successfully lead coordinated execution across various functions can drive sustained commercial growth. Why ...
... Access Insights Already a Gartner client? Security service edge is a mature market that consolidates multiple access-related security point offerings into a single cloud-centric, converged platform driven by hybrid work and cloud adoption. Buyers are shifting evaluations to focus more on price and availability ...
Analyst(s): Thomas Lintemuth | Jonathan Forest | John Watts | Theo de Feligonde
... The U.S. state and local services market will grow to $32.5 billion in 2025 and reach $39.5 billion by 2029, with a CAGR of 5.5% (at constant currency) from 2025 to 2029. Product leaders can use this research to assess the U.S. state and local government’s competitive environment and determine which ...
... client? The IaaS market continued to evolve in 2025 as AI‑driven workloads and cloud modernization reshaped demand. Market leaders consolidated positions, while neoclouds and regional providers gained ground amid hybrid, multicloud, and regulatory shifts. Insights at a Glance Market Share Momentum Drivers ...
... wafer fab equipment market grew significantly in 2025, driven by massive capital spending in leading-edge logic and memory for surging AI demand and strong investment in China. The top five vendors maintained their positions, while Chinese companies grew the fastest, reshaping the market landscape. Insights ...
... innovative, outcome-based commercial arrangements; yet, an alarming 87% of buyers of services still believe that many similar providers exist. Download this guide for key steps to achieving success on this mission-critical priority and to learn more about how Gartner collaborates with leaders like you to drive ...