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Premium Research Jun 2026
... for complex products and services, and have become critical for improving sales efficiency, reducing errors and accelerating deal cycles. This note guides sales operations leaders to learn from ratings and reviews shared by their peers on Gartner Peer Insights. Gartner Recommended Reading Methodology ...

Analyst(s):   Peer Community Contributor
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Research Jun 2026
... Evolving from isolated AI use cases to an AI-driven strategy transforms customer service, driving scale, consistency, and ongoing value. This roadmap guides leaders in unlocking the full potential of AI-driven operations across the enterprise. Overview Strategic Planning Assumption Introduction Future State ...

Analyst(s):   Francesco Vicchi   |   John Quaglietta   |   Daniel O'Sullivan
Premium Research Jun 2026
... vital to identify the tasks they believe each tool serves. CMOs can use these insights to pinpoint which GenAI apps their audiences use, and when, to guide strategies that match key consumer use cases. Insights at a Glance Issue Impact Implications Contributors Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Emily Weiss
Research May 2026
... Access Insights Already a Gartner client? CSCOs struggle to guide teams toward shared objectives due to poor understanding of enterprise goals and inconsistently defined metrics. Implementing an effective objectives and key results process will help align supply chain activities with strategic priorities ...

Analyst(s):   Marco Sandrone
Premium Research Jun 2026
... Banking CIOs are rapidly adopting AI agents, but buying and building in silos is creating fragmentation, rising costs and weak governance. This research guides CIOs on how to build and use reusable design patterns to scale and control AI agents across workflows regardless of sourcing approach. Insights at ...

Analyst(s):   Jasleen Kaur Sindhu
Research Jul 2026
... play a vital role in proactively preparing for disruptions. This research explains how to create effective plans and collaborate with risk managers to guide decisions that minimize response costs and align with business priorities. Insights at a Glance Impact Actions Cautions How to Execute Success Measures ...

Analyst(s):   Tessa Mahon   |   Brenda Westbrook
Premium Research Jun 2026
... significant work on legal’s data assets, legal will not be able to use AI effectively or scale its usage. Your enterprise data team can help. Use this guide to establish a working partnership with the data function and to grow legal’s data foundation and analytics capabilities. Insights at a Glance Issue ...

Analyst(s):   Sarah Turkaly   |   Raashi Rastogi
Research Jun 2026
... Insights Already a Gartner client? Every cybersecurity role needs AI augmentation to thrive, but cybersecurity teams are asking, “How?” This research guides CISOs on how to redesign cybersecurity roles for the AI era. Through intentional human-machine orchestration, leaders can maximize AI investments and ...

Analyst(s):   Alex Tytarenko   |   Alex Michaels   |   Lily Mok
Research Jul 2026
... their effectiveness when they prioritize team development, manage personal stress, and collaboratively define their business’s risk appetite. This note guides CISOs on which behaviors and mindsets to prioritize to improve their performance in role. Insights at a Glance Impact Actions Cautions How to Execute ...

Analyst(s):   Fadeen Davis   |   Phillip Shattan
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