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Premium Research Oct 2024
... and elevating I&O into governance and enablement. Modern platforms, GenAI and technology democratization are accelerating this trend. This Planning Guide helps I&O technical professionals capitalize on the shift. Overview Strategic Planning Assumptions IT Operations and Cloud Management Trends Gartner ...

Analyst(s):   Lydia Leong   |   Alexandru Giurovici   |   Andre Bridges   |   Gregory Murray   |   Paul Delory   |   Fintan Quinn   |   DB Cummings   |   Douglas Toombs   |   Stanton Cole   |   Dylan Roberts   |   Steve White   |   Ross Fomerand   |   Ang Troy   |   Marco Meinardi
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Research Feb 2024
... IT service management platform will be challenging if relying exclusively on ITIL-based RFP templates. I&O leaders should use this five-step buyer’s guide to plan appropriate budgets and avoid oversubscribing to features they cannot use. Overview Strategic Planning Assumption Introduction Analysis Gartner ...

Analyst(s):   Rich Doheny   |   Chris Matchett
Research Apr 2025
... business. Many CSPs struggle when balancing the cloud vision, use cases, challenges, value proposition and execution. CSP CIOs can use this research to guide the development and implementation of a business-driven telecom cloud strategy. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Enrique Hernandez-Valencia
Premium Research Aug 2024
... Innovation success depends on the quality of ideas introduced into the development pipeline. Using this guide, R&D leaders can plan and scope a focused ideation session, help participants effectively brainstorm ideas and prioritize promising ideas for further development. Overview Steps Review Session ...

Analyst(s):   Research and Development Research Team
Research Nov 2017
... organizations to new or existing SSOs: governance, operations, technical issues, staffing and finance. This research offers an overview of five practical guides, each covering one component that must be addressed. Analysis Research Highlights Governance Finance Operations Technical Staffing Gartner Recommended ...

Analyst(s):   Neville Cannon
Research May 2023
... The worldwide CRM software market grew by 14.0% in current USD terms, to $96.3 billion worldwide in 2022. Digital commerce registered the lowest growth at 11.2%, with cross-CRM segments showing the strongest growth at 19.5%. Salesforce, Adobe and Oracle hold the top three market share positions. Table of ...

Analyst(s):   Alexandre Oddos   |   Amarendra .   |   Yanna Dharmasthira   |   Roland Johnson   |   Julian Poulter
Premium Research Mar 2026
... Tenant-to-tenant migrations are a complex initiative, often driven by mergers, acquisitions and divestitures. Application architects should use this research to guide their decision-making process across identity, service continuity and data migration best practices. Overview Problem Statement The Gartner Approach ...

Analyst(s):   Sebastian Kempf
Premium Research Mar 2026
... ransomware threats, backup and data protection platforms are expanding their capabilities to ensure comprehensive data protection and recovery. This note guides heads of infrastructure and operations to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading ...

Analyst(s):   Peer Community Contributor
Premium Research Apr 2026
... and automate core operational and administrative processes, and are the system of record for a significant level of business transactions. This note guides applications leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner ...

Analyst(s):   Peer Community Contributor
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