... to navigate a myriad of channels and information to find an answer. Customer service and support leaders should build an intelligent front door to guide the service experience. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Jennifer MacIntosh | John Quaglietta
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... many CSPs struggle when balancing the cloud vision, use cases, challenges and value from adoption, and execution. CSP CIOs can use this research to guide the development and implementation of a business-driven telecom cloud strategy. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights ...
... Access Insights Already a Gartner client? The data management software (excluding DBMS) market grew at 7.4% in U.S. dollars in 2020 to reach $8.40 billion. Rapid growth was achieved by metadata management, whereas the rest of the subsegments grew in the low to mid-single digits. Table of Contents List ...
Analyst(s): Sharat Menon | Alan Dayley | Vanitha Dsilva
... HDD/hybrid disk-based arrays increased by 1.7%. SSA accounted for 49.6% of the total ECB revenue in 2022, up from 47% in 2021. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Mergers and Acquisitions Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Chandrashekar S | Suzie Low | Amit Goyal | Andrew H Kim
... Improving adoption of segmentation is a critical challenge for B2B CMOs. Use this segmentation guide to create robust target market segments that support customer acquisition and growth. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Sharon Cantor Ceurvorst | Suzanne White | Dhwani Shah
... in the competitive market. How Gartner helped Gartner provided the client with analyst guidance and valuable insights needed to develop a comprehensive strategy in the security segment, including the establishment of its own cyber defense center and the development of a go-to-market approach. Business ...
... growth was tempered by slowing growth in cloud and container management. DA revenue reached an estimated $15.8 billion in 2023. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Mergers and Acquisitions Gartner Recommended Reading Gartner Recommended Reading Gartner ...
... Access Insights Already a Gartner client? Preliminary estimates show that mobile phone unit sales to end users in 3Q24 rose by 1.8% year over year, while smartphone sales grew by 2.7%. Maturity in GenAI offerings, new foldable device launches and an improvement in replacement demand helped maintain th ...
... Access Insights Already a Gartner client? Preliminary estimates show that while the mobile phone sales decline is slowing, unit sales for 3Q23 were still down by 8.0% year over year. Consumers deferred smartphone upgrades as the rising cost of living affected their discretionary spending. What You Need ...