... services have experienced rapid growth over the past decade, but there are often cases where private capabilities would be preferred. This research guides I&O technical professionals through assessing, designing and deploying private and hybrid cloud solutions. Overview Problem Statement The Gartner Approach ...
Analyst(s): Douglas Toombs
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... drives digital transformation by migrating and optimizing workloads on public cloud platforms with cloud-native and AI-powered services. This note guides heads of IT sourcing, procurement and/or vendor management to learn from the implementation experience of their peers shared on Gartner Peer Insights ...
... outages and security incidents as systems become more complex with AI advancement, making it essential to implement observability platforms. This note guides heads of infrastructure and operations to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...
... the Teams Premium add-on. This research gives enterprise application leaders insight into 1 April 2026 licensing changes and remaining value areas to guide planning and purchasing decisions. Insights at a Glance Issue Context Impact Brief More Detail Contributors Gartner Recommended Reading Gartner Insights ...
Analyst(s): Adam Preset | Lacy Lei | Christopher Trueman
... available automation tools and capabilities, is essential for digital transformation. This research explores four common automation layer patterns to guide enterprise applications leaders toward an effective automation strategy. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief ...
... approach for audit functions to evaluate their effectiveness and drive continuous improvement. Chief audit executives can use this benchmarking data to guide their approach to delivering an IQA for their audit function. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading ...
... during customer interactions has now become pervasive, the popular “this call may be monitored or recorded” disclaimer is misleading. This research guides customer service and support leaders on updating disclosure and extending its reach in the AI era. Insights at a Glance Strategic Planning Assumption ...
... Fragmented data and shadow processes obscure IT vendor risks. IT sourcing, procurement and vendor management leaders should use this guide to inventory tools, map workflows and locate decision makers of risk, establishing a clear baseline of their current risk ecosystem to spot gaps and redundancies. ...
... they are large, assertive, well-capitalized, and often difficult to influence. IT sourcing, procurement and vendor management leaders should use this guide to determine how to manage these vendors for optimum impact on the business. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended ...
Analyst(s): Yanni Karalis | Joanne Spencer | Luke Ellery