... Access Insights Already a Gartner client? The CPaaS market grew by 39.6% in 2021, reaching $8.98 billion up from $6.43 billion in 2020. This fast growth is attributed to the emerging and expanding enterprise demand for digital engagement, which now includes rich conversations and video. Table of Contents ...
Analyst(s): Varsha Mehta | Fabrizio Biscotti | Harshita Chibber | Daniel O'Connell | Lisa Unden-Farboud
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... Access Insights Already a Gartner client? Enterprise public cloud services growth is being driven by digital business initiatives, data center consolidations and application migrations to the cloud. Among the segments, IaaS and CIPS saw the fastest growth in 2022 at 29.7% and 29.2%, respectively. Table ...
Analyst(s): Umang Dwivedi | Colleen Graham | Amarendra . | Nicholas Carter | Varsha Mehta | Robin Schumacher | Neha Gupta | Arunasree Cheparthi | Shailendra Upadhyay
... IT sourcing leaders need to understand global labor rates to enhance negotiation leverage, guide strategic projects, and inform staffing choices. The IT Services Labor Rate Calculator is a vital tool for identifying cost drivers, optimizing resource utilization, and securing the most optimal pricing ...
Analyst(s): Ryan McKinney | Tom Sieber | Matt Baldino | Rajib Gupta
... client? A new chief audit executive’s first months are key to shaping perceptions among the audit team, senior management, and the audit committee. This guide helps new CAEs identify, assess, and prioritize quick wins for early, positive impact. Insights at a Glance Impact Actions Cautions How to Execute ...
... solutions. While core business capabilities stay the same, the enablers are evolving. Customer service and support tech leaders can use this research to guide investments toward an agentic-AI-augmented future. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Contributors Gartner ...
... effort, enabling adaptive planning, and extending these capabilities across the organization. Business and technology leaders can use this assessment to guide AI investments. Overview How to Use Use-Case Scoring Breakdown Pipeline Gartner Recommended Reading Note 1: Scoring Breakdown Explanations Gartner Insights ...
Analyst(s): Ethan Budgar | Jeff Cribbs | Sean Kumar | Ayca Moseley
... digital sovereignty a boardroom priority, forcing European organizations to overhaul long-standing technology procurement strategies. This research guides CIOs through complex and costly decisions for a secure and stable technology future. Insights at a Glance Strategic Planning Assumption Impact Brief ...
... Access Insights Already a Gartner client? The Chinese government’s 15th five-year plan will guide economic and societal development in China from 2026 to 2030. In order to ensure success in China, CIOs should understand the plan’s impact on their enterprises and take actions accordingly. Insights at ...
Analyst(s): Mia Yu | Mike Fang | Owen Chen | Wei Jin | Daniel Sun
... O stress cost accountability to cloud users but rarely manage to embed a self-sustaining culture of accountability. Take these concrete actions to guide cloud users toward cost-conscious behaviors and adapt processes to reflect cost accountability. Insights at a Glance Impact Actions How to Execute ...