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Research Apr 2019
... of the market disruptions and buyer paralysis driven by technology and regulatory changes in a volatile threat environment. Introduction Market Trend Market Challenge: Customer Education Is the Single Biggest Point of Project Failure Market Opportunity: Compete on Better Customer Education Market Structure ...

Analyst(s):   Nick Ingelbrecht
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Research Apr 2021
... Access Insights Already a Gartner client? The software as a service market share grew by 16.3% in 2020 to reach $105.6 billion. CRM remained the largest market for SaaS, followed by ERP and email and authoring. Table of Contents List of Tables Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Supradip Baul   |   Amarendra .   |   Eric Hunter   |   Julian Poulter   |   Neha Gupta   |   Jim Hare   |   Yanna Dharmasthira   |   John Kostoulas   |   Alys Woodward   |   Balaji Abbabatulla   |   Craig Roth   |   Kevin Quinn   |   Satyam .   |   Chris Pang
Research Mar 2021
... distinguish between near- and long-term opportunities and follow a pragmatic approach to adopt them. Overview Strategic Planning Assumptions Introduction Market Trend Vendors to Watch Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Kanishka Chauhan
Research Feb 2021
... making high-end experiences available to a wider customer base as 5G and other supporting technologies come into the mainstream. Overview Introduction Market Trend Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Bruno Lakehal
Research Jun 2021
... Additionally, game streaming creates new business models and enables new entrants to challenge incumbents. Overview Strategic Planning Assumption Introduction Market Trend Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jon Erensen
Premium Research Mar 2024
... emerging trends Offering managers in the public cloud IT transformation service market must understand the competition, the offering evolution and how buyers view the current state of services. Our downloadable vendor guide provides insight into these areas and can help offering managers better meet customer ...

Analyst(s):   David Ackerman   |   Eric Cheung   |   Shashank Nigam
Premium Research Aug 2026
... R&D leaders struggle with proactively adjusting strategy in response to market trends. This Accelerator provides guidance on developing foresight structures, analyzing signals, and enacting strategy change. Outcome Suggested Partners Step 1 Step 2 Step 3 Gartner Insights Abstract ...

Analyst(s):   Alex Curry
Research Sep 2024
... slowest-growing segment in the overall CRM market. The cross-CRM segment remained the most buoyant with 17.9% growth. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Mergers and Acquisitions Gartner Recommended Reading Note 1: CRM Market Share Taxonomy 2023 Gartner Insights ...

Analyst(s):   Kanchi Bindal   |   Julian Poulter
Research Oct 2023
... segment in the overall CRM market. Cross-CRM segments remained buoyant with 19.5% growth. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors Analyzed Other Notable Vendors Mergers and Acquisitions Gartner Recommended Reading Note 1: CRM Market Share Taxonomy 2020 Gartner ...

Analyst(s):   Julian Poulter   |   Kanchi Bindal
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