... Automation is creating new competition for offering managers at customer management BPO providers. The attached slides show how a market that has traditionally relied on physical contact centers is being disrupted as buyers move from human agents to conversational AI and automation. Gartner Insights ...
Analyst(s): Tom Coshow | Scott Frederick | Hardeep Singh
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Technology and service providers can use this document as a reference to understand how vendor products map to application infrastructure and middleware market segment definitions. When to Use Directions for Use Recommended by the Authors Gartner Insights Abstract ...
... roadmaps to clearly communicate future feature development plans, capture stakeholder buy-in and drive investments. Tech CEOs can use this two-step guide to create a prioritized product roadmap that is contextualized to different stakeholders’ needs. Gartner Research ...
... The COVID-19 experience is accelerating investments in digital business. Meanwhile, AI and analytics and remote work across industries and business priorities are creating a wealth of growth opportunities for enterprise software technology and service providers in 2021. Gartner Insights Abstract ...
Analyst(s): Fabrizio Biscotti | Jim Hare | John Kostoulas
... Product roadmaps are vital for sustaining growth by aligning the efforts and expectations of stakeholders. This step-by-step guide helps product managers to create a prioritized product roadmap that achieves the product vision and can be adapted for different stakeholders’ needs. Gartner Research ...
... This guide includes documents that will help I&O leaders gather inputs for an IT product and service request catalog, understand user expectations, identify cost drivers for services, and ensure continued relevance of the infrastructure service catalog. Overview Steps Gartner Recommended Reading Gartner ...
... Rapidly evolving technologies such as AI are changing the skills that software engineering teams need. This guide shows software engineering leaders how to create a mentoring program to reskill staff and foster continuous learning. Overview Steps Review Your Performance Gartner Recommended Reading Gartner ...
Analyst(s): Luke Parker | Brian Minning | Sarah Baumunk | Miriam Colman
... business, CIOs are focused on optimizing costs and directing technology spend to digital innovation initiatives. To support in this endeavor, this guide helps CIOs identify and prioritize cost optimization opportunities. Overview Steps Review Your Performance Recommended by the Authors Gartner Insights ...
... This guide will help CIOs validate and update IT job families and associated roles, skills, competencies and accountabilities, establishing an IT job family model aligned with IT’s strategic priorities and technology roles outside of IT. Overview Steps Recommended by the Authors Gartner Insights Abstract ...