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Premium Research Aug 2024
... Customer service journeys are complex and difficult to track as customers use multiple company channels and third-party resources. This research helps customer service and support leaders understand customer channel usage, preferences and the factors that drive loyalty during service journeys. Overvi ...

Analyst(s):   Keith McIntosh   |   Eric Keller
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Premium Research Oct 2024
... IT leaders regularly face disruptions beyond technology. Research already exists on dealing with disruption from technology. This resource collection addresses emerging disruptions beyond technology and helps IT leaders to better prepare, incorporate frameworks and mitigate such disruptions. Strategi ...

Analyst(s):   Tony Harvey   |   Woojin Choi   |   Marty Resnick   |   Alan Stanley   |   Robert Handler   |   Neha Ralhan   |   Sundar Viswanathan
Research Oct 2024
... Access Research Already a Gartner client? Enterprise architecture teams face growing demand to support generative AI initiatives, necessitating new skills and competencies. This research outlines how heads of enterprise architecture and their teams can develop architecture competencies to meet GenAI-r ...

Analyst(s):   Philip Allega   |   Andrei Razvan Sachelarescu
Premium Research Sep 2024
... Contentious global elections and rising geopolitical conflict create an unpredictable and high-risk business environment. This research helps legal and compliance leaders identify how geopolitical issues might impact the organization and build strategies to prepare. Overview Conclusion Gartner Research ...

Analyst(s):   Legal and Compliance Research Team
Premium Research Sep 2024
... This research collection will help product marketers understand the company functions, technologies and challenges that are part of implementing a PLG strategy. Use these insights and advice from GTM best practices across several technology categories to improve PLG success. Strategic Planning Assump ...

Analyst(s):   David Yockelson
Premium Research May 2024
... The most successful enterprisewide strategic plan is created when leaders throughout the organization engage actively, not only the strategy function. Learn how to better engage in planning, improve long-term thinking, cross functional communication and manage the strategic plan after adoption. Sessi ...

Analyst(s):   Ana Guerra
Premium Research Apr 2025
... This resource provides assessments, projections and advice on the impacts of current U.S. administration policy changes on manufacturing industries. Product leaders can use these insights to tailor strategies and build solutions to help manufacturers navigate evolving complexities. How to Use This Pr ...

Analyst(s):   Brady Barnes   |   Kevin Mixer
Premium Research May 2025
... In a rapidly changing environment, security and risk management leaders must ensure their workforce can meet both current and forward-looking strategic objectives. This research helps them build a strategic workforce plan encompassing recruitment, development, redeployment and sourcing. Overview Steps ...

Analyst(s):   Nathan Parks
Premium Research Mar 2025
... This resource provides assessments, projections and advice on the impacts of current U.S. policy changes on technology vendor firms selling to U.S. federal, state and local government segments. Product leaders can use these insights to navigate and adapt to these fast-moving changes. How to Use This ...

Analyst(s):   George Sellner   |   Rishi Sood   |   Bryan Cole
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