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... Transitioning into a new CIO role is a critical and challenging time. CIOs who are new to the higher education industry can download this comprehensive guide to better understand their new environment and set themselves up for success. Gartner Research ...
... strategies for CIOs who are evaluating a scenario in which the target market continues to be predictable and regulated, and operating reliable services is critical. Analysis The CSP Market Scenarios in 2022 Series The Persistence Market Scenario The Relative Emphasis on the Key Attributes of Value Creation ...
... gain executive buy-in for their initiatives due to other leaders’ perceptions of their function as a cost center. This note provides a step-by-step guide to building an internal brand for your organization that communicates the function’s value. Insights at a Glance Impact Brief Actions and Cautions ...
Analyst(s): Kathy Ross | Kim Hedlin | Deborah Alvord
... Gartner client? Customer service and support leaders want to maximize the use of data but get stuck in reactive analytics and ad hoc reporting. This guide outlines a path to develop predictive and prescriptive analytics, unlocking value for the service function by anticipating demand and acting on customer ...
Analyst(s): Lauren Villeneuve | Daniel O'Sullivan | John Quaglietta
... Access Insights Already a Gartner client? Rapid adoption of RCS and WhatsApp is reshaping conversational customer service beyond SMS. This research guides customer service and support leaders to select the right channel mix to boost customer engagement and satisfaction while balancing costs, based on ...
Analyst(s): Brett Overbey | Lisa Unden-Farboud | Pankil Sheth
... Access Insights Already a Gartner client? Employee misuse of AI threatens corporate reputation, compliance and business viability. CCEOs must guide employee behavior to prevent AI misuse incidents such as copyright infringement. This note equips CCEOs with principle-based guidance to develop communications ...
... and execution tools backed by thousands of annual senior software leader conversations, 100+ software analysts and dozens of quantitative studies. Guided by a former software leader, our flexible partnership evolves with your changing needs from annual planning to workforce initiatives and transformation ...
... Get ahead of changing labor market conditions with BwG. BwG is real-time polling and analysis for HR leaders of current issues and climate changes in today’s labor market, moderated by Gartner Vice President, Dion Love. Session Description Gartner Recommended Reading Gartner Research ...