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Research Jan 2021
... open source. Non-China-based providers should use this research to understand the market landscape for their segment, and align their strategy and marketing to the needs of the Chinese buyer. Overview Introduction Market Trend Gartner Recommended Reading Note 1: China-Based Vendor Definition Note 2: Segment ...

Analyst(s):   Michael Warrilow   |   Rachel Chippendale   |   Uko Tian   |   Julian Sun
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Client Story July 23 2026
... development research, including strategy frameworks and diagnostic tools to shape a cohesive L&D strategy. Advisory sessions with Gartner analysts to guide strategic design and validate both high‑level and detailed components of the L&D approach. Gartner resources and expertise to support a values refresh ...
Guide August 27 2024
... A Framework to Transform Your Customer Experience Unlock the full potential of your customer experience (CX) strategy and give your organization a competitive edge. A strong CX strategy empowers an organization to enhance customer satisfaction, loyalty, and advocacy, creating unique opportunities to e ...
Client Story July 23 2026
... responses to business needs. Industry Professional Services Revenue Approx. $100M Employees < 1,000 Related Gartner resources Gartner HR Score CHRO guide for HR Transformation Executive FastStart for CHROs ...
Research January 23 2026
... Reinventing the Future of Work: A Guide for Chief Sales Officers Workplace strategies to boost sales performance Gartner forecasts that 80% of B2B sales interactions will occur in digital channels by 2025. Progressive CSOs have embraced digital buying, virtual selling and other technology advancements ...
Premium Research Jun 2026
... acquisition of Fin, but also face new questions on whether Fin will stand alone or bundle with other Salesforce offerings. The deal illustrates the continued market shift from stand-alone AI agents to unified agentic servicing platforms. Overview Analysis Contributors Gartner Recommended Reading Evolving Insights ...

Analyst(s):   Manoj Bhatia   |   Brett Overbey
Research May 2026
... Access Insights Already a Gartner client? The AI services market is forecast to grow 34.2% in 2026, reaching $1.26 trillion in 2030. As embedded AI functionality becomes the norm, indirect AI services will account for over 50% of spending from 2028. AI is shifting from being a stand-alone offering to ...

Analyst(s):   Kay Arnott
Premium Research Jul 2026
... businesses. At a Glance Overview AI Position Noteworthy Events, Key Initiatives and Activities Top Strengths and Challenges Trending Topics Vendor Market Coverage Notes Gartner Insights Abstract ...

Analyst(s):   Joe Mariano   |   Annette Zimmermann   |   Danielle Casey   |   Ed Anderson
Premium Research Jul 2026
... milestones in an ERM program build, but leaders often make short-sighted decisions during selection due to the overwhelming volume of tools in the market. This research highlights five critical actions heads of ERM must take before selecting or building GRC technology to avoid decision regret. Insights ...

Analyst(s):   Mark Beres
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