... client? Business architects often fail to build deliverables that are timely, intuitive and actionable for their business partners. This research can guide business architects to create consumable business architecture guidance that enables smarter and faster investment decisions. Overview Introduction ...
Analyst(s): Lucas Kobat | Ian Reynolds | Austin Steinmetz
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... Organizations’ effort to adopt SaaS-based solutions to deliver advanced and responsive customer communications is fulfilled by CCaaS solutions. This note guides customer service and support technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...
... services enable organizations to customize their cloud journeys by providing standardized, scalable and automated public cloud offerings. This note guides infrastructure and operations leaders to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons ...
... and partner network have forced many organizations to seek VMware alternatives. This research highlights three adoption trends and offers insight to guide CIOs to the most appropriate VMware alternative. More Detail Gartner Recommended Reading Gartner Research ...
Analyst(s): Mike Cisek | Julia Palmer | Jeffrey Hewitt
... change environment have fundamentally altered key assumptions CHROs and their teams can make about supporting change. To avoid missteps, CHROs should guide leaders to focus on making progress, helping employees cope with discomfort and building their general change skills. Gartner Recommended Reading Gartner ...
... mapping tools, supply chain planning leaders will continue to face transformation failures, risking competitiveness and operational efficiency. This guide is essential for leaders committed to delivering successful, innovative supply chain planning services. Overview Introduction Description Benefits and ...
... VoC dashboards and reports alone fail to encourage customer-centric decisions and improve the customer experience. Financial services leaders must guide their teams to turn VoC data into wisdom and actions that improve CX. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... and technology executives anticipate a moderate or significant shift to outcomes, echoing 2025 when 82% made midyear pivots. Use these insights to guide 2026 planning and position your organization for success amid ongoing volatility. Overview Contributors Gartner Recommended Reading Gartner Research ...
Analyst(s): Kris van Riper | Jamie Heyes | Mandi Bishop | Daniel Sanchez Reina
... forward-looking industry vision supported by pragmatic foundational concepts. Healthcare provider CIOs should use real-time health system principles to guide and support their transformation objectives. Overview Why This Matters Analysis Next Steps Gartner Recommended Reading Gartner Research ...