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Research Oct 2020
... Access Insights Already a Gartner client? Worldwide IT spending growth in 2020 is −5.4% (in U.S. dollars) and −3.6% (in constant currency), with a 1.9 point upward revision from last quarter. COVID-19, Brexit and trade war risks will inhibit global recovery for most of 2021. Forecast IT spending growt ...

Analyst(s):   John-David Lovelock   |   Linglan Wang
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Research Jun 2022
... Access Insights Already a Gartner client? The worldwide printers, copiers and MFPs end-user spending is forecast to reach $33.0 billion current U.S. dollars in 2022. This reflects a marginal decline of 0.8% in constant currency in 2022 with a CAGR decline of 1.3% from 2021 through 2026. Table of Conten ...

Analyst(s):   Lai-ling Lam   |   Ivo Tsvyatkov
Research May 2021
... Access Insights Already a Gartner client? Business sentiment turns positive, and the world’s economy recovers in 2021. The overall global IT spending will grow 4.6% in constant currency and 8.4% in U.S. dollars. What You Need to Know Findings: Top-Line Results Gartner Recommended Reading Note 1: Current D ...

Analyst(s):   Linglan Wang   |   John-David Lovelock
Research Jul 2021
... Access Insights Already a Gartner client? Total enterprise print spending is forecast to increase by 7.7% in current U.S. dollars in 2021 (4.0% in constant currency). Managed print services is expected to surge by almost 26% while consumables will grow by 7% in 2021. Table of Contents List of Tables Over ...

Analyst(s):   Lai-ling Lam   |   Ivo Tsvyatkov
Research Aug 2023
... Access Insights Already a Gartner client? Gartner estimates end-user spending for external controller-based storage for 2023 to be $27.8 billion, an annual decline of 6.5% in constant U.S. dollars as IT leaders are focused on cost optimization and efficiency resulting in a decline in spending. Overview ...

Analyst(s):   Suzie Low   |   Andrew H Kim
Premium Research Oct 2023
... This presentation provides TSPs with an analysis of the year-over-year revenue growth and operating margins of over 60 representative public IT services providers. The growth of the vendors covered ranged from -45.6% to 49.8%, and the operating margins ranged from -168.6% to 36.9%. Gartner Insights A ...

Analyst(s):   Mohit Khemka   |   Ankit Singh
Webinar On-Demand
... Constant digital marketing landscape evolution makes best-in-class strategy challenging for CMOs to achieve. Each year, Gartner benchmarks the digital marketing performance of over 1,000 brands across 12 industries via ‘Digital IQ’ research, with recently only 3% earning top rank as “Genius” brands. ...

Analyst(s):   Matt Moorut   |   Leah Leachman   |   Helen Loh
Complimentary Research December 11 2025
... augment agents' capabilities, enabling them to handle intricate customer issues with greater precision. Download the Future of Customer Service Agents guide to: Explore the four future archetypes of customer service agents Learn how to mitigate the risks of using AI in customer service interactions Uncover ...
Premium Research Jan 2024
... M&NR organizations are prioritizing technology investments in the modernization of core systems, cloud migration, digital supply chain, smart manufacturing and sustainability. The 2024 IT spend is expected to be $483.3 billion, a growth of 7.3% over 2023 spending in constant U.S. dollars. Table of Co ...

Analyst(s):   Marc Halpern   |   Alexander Hoeppe   |   Sohard Aggarwal   |   Christian Hestermann   |   James Ingham   |   Rika Narisawa   |   Inna Agamirzian
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