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Research Oct 2025
... Access Insights Already a Gartner client? CHROs must reposition HRBPs as AI transformation consultants, guiding leaders on the people's side of AI-driven change. This note gives CHROs a roadmap to redesign the role in three phases: stripping legacy work with AI, augmenting core HRBP responsibilities ...

Analyst(s):   Chirag Aggarwal
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Research Oct 2025
... Insights Already a Gartner client? Data, analytics and AI are vital for enterprise performance and can benefit from a non-executive board member who guides strategy and protects stakeholder interests without managing daily operations. This research covers their value, expertise, responsibilities and success ...

Analyst(s):   Jorg Heizenberg
Premium Research Sep 2025
... debates AI rights and human “roboticization.” CIOs tackling the political, environmental, and regulatory costs of AI’s rapid evolution can learn to guide their organization to adapt to our “post-norm world.” Overview Insight From the Experts Executive Overview Research Highlights Contributors Gartner ...

Analyst(s):   Frank Buytendijk   |   Daryl Plummer   |   Marty Resnick   |   Lizzy Foo Kune
Premium Research Oct 2025
... initiatives relies on decisions made across four dimensions of program design: ownership, goals, communications and change management. This research guides CIOs to make effective decisions and better prepare the workforce for AI. Insights at a Glance Impact Brief Actions and Cautions How to Execute Success ...

Analyst(s):   Jamie Heyes   |   Alicia Mullery   |   Tori Paulman   |   Sneha Ayyar
Premium Research Sep 2025
... Data and analytics governance often suffers from fragmented programs and diverse goals. This note guides CDAOs in embedding governance into business workflows, offering a step-by-step approach to unify policies on data quality, security, privacy, retention, ethics, and definitions. Overview Strategic ...

Analyst(s):   Andrew White
Premium Research Nov 2025
... the difficulty of negotiating each one. This tool identifies high-risk clauses in the MSA and order form, rates negotiability based on leverage, and guides you in reducing cost and risk. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Quintin Casper   |   Jo Liversidge   |   Matthew Higgins   |   Rebecca Martin
Research Oct 2025
... Gartner client? AI-driven accounts payable transformation is accelerating. CFOs should use the use cases and evaluation criteria in this research to guide purchase and renewal discussions, ensuring technology choices drive measurable improvements in efficiency and control. Overview Strategic Planning Assumption ...

Analyst(s):   Grisha Munjal   |   Miles Onafowora
Research Jan 2021
... 9 billion CRM customer service and support software market will grow at a five-year compound annual growth rate of 10.3% in U.S. dollars through 2024. Technology and service providers can use this document to understand the drivers of this market’s revenue growth. Overview Forecast Data Summary Forecast ...

Analyst(s):   Julian Poulter   |   Hai Swinehart   |   Neha Gupta   |   Yanna Dharmasthira
Premium Research Jan 2024
... M&NR organizations are prioritizing technology investments in the modernization of core systems, cloud migration, digital supply chain, smart manufacturing and sustainability. The 2024 IT spend is expected to be $483.3 billion, a growth of 7.3% over 2023 spending in constant U.S. dollars. Table of Co ...

Analyst(s):   Marc Halpern   |   Alexander Hoeppe   |   Sohard Aggarwal   |   Christian Hestermann   |   James Ingham   |   Rika Narisawa   |   Inna Agamirzian
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