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Research Mar 2026
... Access Insights Already a Gartner client? Despite a maturing unified communications (UC) market, the integration of AI is expected to drive greater value and retention. Vendors expanding their portfolios to include AI-infused CX capabilities alongside UC solutions will be best positioned to capture long-term ...

Analyst(s):   Megan Fernandez   |   Ajit Patankar   |   Nitin Narang   |   Rafael Benitez
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Research May 2026
... into their traditional business models risk missing out on new opportunities presented by differentiated AI vision intelligence use cases and novel market applications. Product leaders must look beyond technology advances and poorly defined product segments to explore white space revenue opportunities ...

Analyst(s):   Akhil Singh   |   Nick Ingelbrecht   |   Gunjita Mundeja   |   Milly Xiang   |   Laura Heath   |   Alizeh Khare
Research Mar 2026
... for high‑performance cloud infrastructure will reshape spending priorities, with IaaS set to emerge as the strongest growth opportunity. Near‑term market conditions remain stable, while agentic AI, cost‑efficient compute and industry‑aligned PaaS will influence long‑term dynamics. Opportunity Overview ...

Analyst(s):   Robin Schumacher   |   Amarendra .   |   Arunasree Cheparthi   |   Varsha Mehta   |   Shailendra Upadhyay   |   Ed Anderson   |   Hardeep Singh
Research Mar 2026
... Access Insights Already a Gartner client? The infrastructure software market is expanding steadily, with spending concentrating on AI‑ready capabilities as agentic AI drives investment across data, security, operations and platforms. Buyers are shifting to hybrid, automated and governance‑rich environments ...

Analyst(s):   Sharat Menon   |   Saikat Ray   |   Shailendra Upadhyay   |   Brandon Medford   |   Amarendra .   |   Nicholas Carter   |   Colin Fletcher   |   Christian Canales   |   Robin Schumacher   |   Arthur Villa   |   Arunasree Cheparthi   |   Lisa Unden-Farboud   |   Kelli Smith
Premium Research Feb 2026
... Department of War directed its agencies to accelerate enterprise adoption of AI capabilities in January 2026. Product leaders must refine product and go-to-market strategies to capture growth opportunities in the DoW’s ambition to stay ahead of the competitive global AI race. Insights at a Glance Issue Context ...

Analyst(s):   Daniel Snyder
Premium Research Feb 2026
... Risk management leaders need clarity when evaluating AI functionality marketed by GRC vendors, as many features lack proven real-world value. Buyers should consider answers to the five most common questions about AI capabilities to cut through the hype and make an informed GRC evaluation decision. Insights ...

Analyst(s):   Joel Backaler   |   Jie Zhang
Premium Research Mar 2026
... gains, and challenging the viability of traditional SAP application service models. Tech services leaders need to adapt quickly or lose relevance and market share to more innovative, AI-native competitors. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended Reading ...

Analyst(s):   Fabio Di Capua
Premium Research Mar 2026
... In a slow talent market, CHROs are focused on ensuring a positive employee experience, often relying on HR technology and AI. Use these employee insights on the adoption, current value and future importance of HR technologies to design your technology roadmap and investment strategies. Insights at a ...

Analyst(s):   Bestin Samuel
Research Apr 2026
... as total human-plus-AI contribution, CSOs can compare human/digital costs, prioritize high-ROI use cases, and inform investment and strategic go-to-market decisions. Overview Introduction Description Benefits and Uses Risks Recommendations Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Doug Bushée   |   Steve Rietberg   |   Adnan Zijadic
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