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Research January 27 2026
... technology. Pilots mitigate risk and uncertainty when evaluating technology. Gartner identified five pilot models — which one is right for you? Download the guide to understand how each pilot model is structured and determine which is best to test your unique technical and business requirements. Learn more about ...
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Research November 21 2025
... vendor-driven solutions is crucial to avoid costly mistakes and ensure alignment with organizational goals. Download the Gartner Customer Service Technology guide to explore: Methods to hold vendors accountable for delivering business value Strategies to prioritize business requirements over technology features ...
Research Jul 2026
... Access Insights Already a Gartner client? While the SASE platforms market is maturing, differences remain among vendors’ core capabilities and new functionality around securing AI, sovereign controls and postquantum cryptography. Heads of I&O and cybersecurity leaders can use this analysis to help determine ...

Analyst(s):   Andrew Lerner   |   Jonathan Forest   |   John Watts   |   Thomas Lintemuth
Research Jun 2021
... external storage market will increase by 2.5% in 2021, but remain flat with a five-year compound annual growth rate of 1.9% during 2020 through 2025. China’s adoption of SSA and hybrid storage throughout the forecast period is the main contributor toward the shift to a more positive market outlook. Table ...

Analyst(s):   Wataru Katsurashima   |   Andrew H Kim   |   Amit Goyal   |   John Monroe   |   Suzie Low
... and live-to-air national television programs. Other roles have included defining management strategy and planning, merger and acquisition activity, market analysis, product development, and project management. During the previous 17 years, he held various positions in investment and international banking ...
... negotiate across. She led product strategy and built marketing functions inside martech vendors, owning positioning, go-to-market planning and launch execution. Earlier roles in market research, digital strategy and advisory work across research firms and higher education sharpened her view of how buyers ...
Research Mar 2021
... external storage market will increase by 1.9% in 2021, but remain flat with a five-year compound annual growth rate of 1.8% during 2020 through 2025. Greater China adoption of SSA and Hybrid storage throughout the forecast period is the main contributor toward the shift to a more positive market outlook. Table ...

Analyst(s):   Robert Preston   |   Andrew H Kim   |   Suzie Low   |   Wataru Katsurashima   |   John Monroe
Premium Research Jul 2025
... informed purchasing decisions. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions BUSINESSNEXT Creatio HubSpot Microsoft monday.com Neocrm Oracle Pega Salesforce SAP SugarCRM Vtiger Zoho Inclusion and Exclusion Criteria Evaluation Criteria Context Market Overview Gartner Recommended ...

Analyst(s):   Adnan Zijadic   |   Guy Wood   |   Steve Rietberg   |   Wendy Butler-Mafuz
Premium Research Jul 2025
... Strategic Planning Assumption Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Appian Creatio Mendix Microsoft Oracle OutSystems Pegasystems Retool Salesforce SAP ServiceNow Zoho Inclusion and Exclusion Criteria Evaluation Criteria Context Market Overview Gartner Recommended ...

Analyst(s):   Adrian Leow   |   Akash Jain   |   Kyle Davis   |   Oleksandr Matvitskyy
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