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Research Mar 2026
... Feedback Channels and Data Data Analysis Capabilities Customer Journey Visualization Automated Action Voice of Employee Input Enterprise Support Go-to-Market Model Support Application of AI VoC Data Sources Are Surveys Only VoC Data Sources Include Indirect Feedback VoC Data Sources Extend to Inferred Feedback ...

Analyst(s):   Michael Maziarka   |   Deborah Alvord   |   Brad Fager   |   Maria Marino   |   Chad Storlie
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Research Dec 2023
... Access Insights Already a Gartner client? The PC market worldwide is expected to increase by 3.5% in units in 2024, with business demand remaining stronger than consumer demand. The market will then further increase to 8.2% in 2025. Table of Contents List of Tables Overview Gartner Recommended Reading ...

Analyst(s):   Roberta Cozza   |   Ranjit Atwal   |   Namrata Banerjee   |   Rishi Padhi   |   Rounak Bhattacharyya   |   Mikako Kitagawa   |   Tracy Tsai   |   Divyanshu Singh
Research Mar 2024
... Access Insights Already a Gartner client? The PC market worldwide is expected to increase by 2.4% in units in 2024, with business demand remaining stronger than consumer demand. The market will then further increase to 8.0% in 2025. Table of Contents List of Tables Overview Gartner Recommended Reading ...

Analyst(s):   Divyanshu Singh   |   Rishi Padhi   |   Mikako Kitagawa   |   Roberta Cozza   |   Rounak Bhattacharyya   |   Ranjit Atwal   |   Namrata Banerjee   |   Tracy Tsai
Research Jan 2021
... Access Insights Already a Gartner client? In 2021, the mobile phone market is expected to see a growth of 9.4%, while the overall PC and ultramobile market is expected to decline by 2.9% in 2021. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended ...

Analyst(s):   CK Lu   |   Mikako Kitagawa   |   Ranjit Atwal   |   Roberta Cozza   |   Bruno Lakehal   |   Annette Zimmermann   |   Tuong Nguyen   |   Annette Jump
Research Sep 2023
... Access Insights Already a Gartner client? The PC market worldwide is expected to decline by 13.8% in units in 2023, as consumer demand remains weaker than business demand in 2023. The market will then increase by 4.9% in 2024. Table of Contents List of Tables Overview Gartner Recommended Reading Gartner ...

Analyst(s):   Rishi Padhi   |   Namrata Banerjee   |   Mikako Kitagawa   |   Rounak Bhattacharyya   |   Roberta Cozza   |   Divyanshu Singh   |   Tracy Tsai   |   Ranjit Atwal
Research Jun 2023
... Access Insights Already a Gartner client? The PC market worldwide is expected to decline by 12.3% in units in 2023, as consumer demand remains weaker than business demand in 2023. The market will then recover by 7.7% in 2024. Table of Contents List of Tables Overview Gartner Recommended Reading Gartner ...

Analyst(s):   Ranjit Atwal   |   Namrata Banerjee   |   Tracy Tsai   |   Roberta Cozza   |   Rounak Bhattacharyya   |   Rishi Padhi   |   Mikako Kitagawa   |   Annette Zimmermann
Research Sep 2025
... Access Insights Already a Gartner client? The worldwide services market is forecast to grow by 8.7% in U.S. dollars in 2026 (7.0% in constant currency) and will reach $2.38 trillion in 2029. Enterprise discretionary spending will rebound in 2026, as GenAI hype and inflated expectations give way to proven ...

Analyst(s):   Cathy Tornbohm   |   Neha Sethi   |   Scott Frederick   |   Ed Anderson   |   Hardeep Singh   |   Chrissy Healey   |   Danny Ryan   |   Srujan Akurathi   |   Fabio Di Capua   |   Tom Coshow   |   Colleen Graham   |   David Ackerman   |   Gunjan Gupta   |   Rene Buest   |   Grigory Betskov   |   Ben Fieselmann   |   Mohit Khemka   |   Katie Gove   |   Anupama .   |   Robert Brown   |   Brendan Williams   |   Gaspar Valdivia
Research Dec 2020
... Access Insights Already a Gartner client? The PC market worldwide is expected to grow by only 4.2% in units in 2020 and then 1.2% in 2021 before declining by 4.3% in 2022. Continued demand for remote workers and education will sustain market growth through 1H21, before declining in 2H21. Table of Contents ...

Analyst(s):   Tracy Tsai   |   Roberta Cozza   |   Rishi Padhi   |   Annette Zimmermann   |   Mikako Kitagawa   |   Ranjit Atwal   |   Annette Jump   |   Namrata Banerjee
Research Jun 2021
... Access Insights Already a Gartner client? The PC market worldwide is expected to grow by only 9.9% in units in 2021 and then decline by 4.6% in 2022, and by another 2.6% in 2023. Continued demand for remote workers and education will sustain the market growth through 2021. Table of Contents List of Tables ...

Analyst(s):   Annette Zimmermann   |   Tracy Tsai   |   Mikako Kitagawa   |   Roberta Cozza   |   Ranjit Atwal   |   Annette Jump   |   Rishi Padhi   |   Namrata Banerjee
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