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Insight September 03 2026
... questions What is a shared services model? What are examples of shared services models? What are the benefits of shared services models? How do you price services in a shared services model? Gartner enables shared services model transformation We can help you build a shared services model that meets ...
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... Client Story Navigating Explosive Growth with Gartner Learn how Mark Pearson, Corporate VP of Talent at Advanced Micro Devices, successfully navigated explosive growth via M&A with critical guidance from Gartner around org design and developing a truly resilient culture. Mission Critical Priority Create ...
Premium Research Sep 2026
... AI in HR shared services boosts productivity, reduces administrative burden and improves service delivery. Prioritizing the right AI use cases is critical for achieving successful returns for CHROs and their teams. Leverage this assessment to identify opportunities for, and prioritize, AI investments ...

Analyst(s):   Stephanie Clement   |   Stephanie Wohlman   |   Nicole Paripurana
Premium Research Aug 2026
... HR shared services models are often selected based on historical structures, technology investments, or peer practices rather than business requirements. However, no single model is universally effective. Instead, CHROs should understand how each model optimizes for different desired outcomes. Insights ...

Analyst(s):   Stephanie Wohlman
Premium Research Sep 2026
... Software engineering leaders must task platform teams with managing the shared platform capabilities that power AI agents and AI-enabled applications. This reduces complexity, embeds governance and security, and enables product teams to focus on business outcomes. Insights at a Glance Issue Impact More ...

Analyst(s):   Manjunath Bhat   |   Cary Pillers   |   Annie Hodgkins
Research Aug 2026
... Access Insights Already a Gartner client? Shared services organizations deliver cost savings, efficiency and automation. These benefits will plateau unless shared services organizations evolve their operating model to deliver AI-driven process transformation as virtual teams, blending fit-for-purpose ...

Analyst(s):   Silvia Pontini
Premium Research May 2026
... Shared services is a great option to optimize costs, improve services, and fast-track digital innovation, but only if CFOs make the right trade-offs. CFOs must sequentially weigh three drivers — geographic complexity, scope, and transformation ambitions — to align shared services’ design to enterprise ...

Analyst(s):   Emily Connelly   |   Saloni Gupta
Article July 23 2026
... Gartner Executive FastStart™ for Tech General Managers Gartner Executive FastStart helps you excel in your first year — and beyond. Gartner Executive FastStart provides a critical advantage to an incredibly complex role New To Role tech general managers are responsible for driving product commercializa ...
Research May 2026
... outsize growth opportunities. Insights at a Glance Market Share Momentum Drivers of Winning Performance Analysis Vendor Performance Analysis Mergers and Acquisitions Overview Methodologies and Definitions Gartner Recommended Reading Note 1: Exchange Rate Alert Gartner Insights Abstract ...

Analyst(s):   Tom Powledge   |   Akshita Joshi   |   Bryan Haley   |   Shailendra Upadhyay   |   Rahul Yadav   |   Tarun Rohilla   |   Esha Bhatia   |   Zane West
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