... IBM serves over 500,000 customers with a broad portfolio that includes software, services, consulting and infrastructure. IBM’s strategy is focused on hybrid cloud and AI, and it continues to invest heavily in R&D. CIOs can use this research to help optimize investments with IBM. At a Glance Overview ...
Analyst(s): Chris Middlebrook | Ed Anderson | Andrew Lerner
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? AI agent sprawl is rapidly becoming the biggest challenge for CIOs. Tech service leaders who deliver robust AI agent management platforms (AMPs) will help clients contain this sprawl and stake their claim to AI’s most valuable real estate: the central hub where ...
Analyst(s): Tom Coshow | Scott Frederick | Jim Hare
... A magical “power of the community” moment occurred when one of our keynote speakers complimented other supply chain leaders in attendance, who had shared learnings through top-to-top peer conversations and in-person team-to-team sessions. During audience Q&A with that speaker, other attendees jumped ...
... rapid growth enabled by “Hybrid AI” that integrates three forms of intelligence: Public AI (broad intelligence from the cloud), Enterprise AI (secure shared insights within the business) and Personal AI (devices deeply knowing the user, while respecting privacy). During our time on campus, the Lenovo team ...
... future needs. That provides Gartner analysts with unique insight on market trends that—when shared in aggregate because we never share confidential client information—can help vendors evolve their products and services. And who ultimately benefits? End users, because vendors are better able to meet their ...
... Emerging technologies such as generative AI and industry clouds are disrupting mature cloud computing markets and creating new opportunities. Product leaders must stay competitive with a new generation of platforms offering AI-augmented, business-driven user experiences and composable architecture. O ...
Analyst(s): Rene Buest | Gaurav Gupta | Alan Priestley | Yefim Natis | Wataru Katsurashima | Marissa Schmidt | Jimmy Chuang | Ed Anderson | Sid Nag | Lawrence Pingree | Eric Goodness | Craig Lowery | Gregor Petri | Evan Zeng | Annette Zimmermann | Anushree Verma | Radu Miclaus
... High-impact technologies such as AI agents and reasoning models will disrupt how the world interacts with technology. Use this Impact Radar to make critical decisions on investing in emerging Gen-AI technologies to enable customers to reach new heights of value in their business. Overview Strategic Pl ...
Analyst(s): George Brocklehurst | Danielle Casey | Anushree Verma | Annette Zimmermann | Annette Jump | Reuben Harwood | Alfonso Velosa | Roberta Cozza | Radu Miclaus | Tom Coshow | Ray Valdes | Vibha Chitkara | Bob Johnson | John Santoro | Eric Goodness | Jim Hare | Aakanksha Bansal
... touchpoints that build long-term customer value.” Rising Labor Share Signals That AI Requires People, Not Just Platforms Despite the assumption that AI should reduce people costs, labor is claiming a larger share of marketing budgets. Labor’s share of the total marketing budget rose from 21.9% in 2025 to 24.5% ...
... weightings applied to each of the evaluation criteria to generate a new, client-specific Magic Quadrant graphic for that market. You can then save and share these customized Magic Quadrants for your internal analyses and decision making. Gartner’s interactive Magic Quadrant also brings together our analyst ...