... for Tapping Into API-Based Platforms Decide Whether the Next-Generation Digital Payment Providers Are a Good Fit Core Payment Services Add-On Services Technologies and Services Pricing Take a Balanced Approach to Costs, Security and Customer Experience When to Use NGDPPs and When Not To Gartner Recommended ...
Analyst(s): Tricia Phillips | Sandy Shen
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Schott, vice president and team manager for the Gartner Customer Service & Support practice.
To do this, customer service and support leaders must focus on two key actions to increase customer retention, positive word of mouth and wallet share: resolve customer issues in a low-effort manner and help customers ...
... data provides a substantial revenue opportunity in India. Communication service providers (CSPs) will need to focus on creating new pricing, with a focus on data access, such as shared plans. They will also need to refine the services they already provide, with a focus on creating richer, more immersive ...
... Sovereign cloud services must meet multiple — and sometimes conflicting — requirements while upholding strategic cloud benefits. Technology service providers must consider data sovereignty, operational independence and technological autonomy to offer customers compliance and risk mitigation. Overview ...
... Access Research Already a Gartner client? Customer service investment remains a promising growth market, driven by both provider technology innovation and customer service demand. Gartner projects spending to reach $47 billion in 2028. Overview Forecast Data Summary Forecast Model Summary Influencing ...
... research to gauge your priorities against your peers’ technology investments in key areas, like cloud for mobility-as-a-service platforms and robotic process automation for customer service. Overview Survey Objective Data Insights Gartner Recommended Reading Gartner Research ...
... Customer advocacy is among the most powerful tools that technology and service providers can use within their sales processes. By implementing a scalable advocacy program, IT services company sa.global generated 15 new customer stories and increased opportunity pipeline by 300%. Case Overview Gartner ...
... are leading-edge communications service providers across the world applying transformative strategies and technologies to improve their business outcomes? Join us as we unveil the finalists and winners of the Gartner 2024 Eye on Innovation Awards for communications service providers. Session Description ...
... effective partnerships, technology and service providers can increase sales, improve retention and encourage innovation. Product managers can benefit from a partner ecosystem by creating a platform and a program through which partners address unmet customer needs with services and technology. Overview Introduction ...