... GOLD COAST, Australia, October 12, 2016 Australian and New Zealand CIOs to Share Their Stories at Gartner Symposium/ITxpo on the Gold Coast, Australia, 24-27 October 2016 Gartner Symposium/ITxpo Provides a Tailored Agenda for the Experienced, New and Aspiring CIO Gartner, Inc. has announced the final ...
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... systems to achieve customer service excellence and improve our revenue life cycle processes? What systems, capabilities and best practices should we implement to optimize our performance in utility operations? How should we evolve our core utility asset management and field service capabilities to improve ...
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Associates from Sales, Research and Business IT Leaders Products & Services Join the J.P. Morgan Corporate Challenge On June 9, eleven associates from Sales, Research and Business IT Leaders Products & Services (BITL) in our Boston office participated in the 33rd annual J.P. Morgan Corporate ...
... Organizations overspend in the cloud due to overprovisioned services, suboptimal architectures and inefficient pricing strategies. This research helps I&O technical professionals optimize cloud service configurations, designs and commitments to reduce costs. Overview Problem Statement The Gartner Approach ...
... The Gartner Eye on Innovation Awards for Financial Services recognizes banking and investment firms worldwide for their best-in-class innovations. APIs, D&A and AI are prominent technologies in the 2024 edition, which banking and investment services CIOs can use for their own innovation efforts. Overview ...
Analyst(s): Derek Frost | Alistair Newton | Priyanka Shukla
... Managing customer expectations shapes overall CX. Customer service and support leaders can use this survey-based research to understand how often expectations for service interactions are met and the importance of setting clear timing expectations for customers waiting to receive an answer. Overview ...
... Three highly disruptive energy provisioning models — commercial, self-service and public service — are emerging worldwide. Energy CIOs need knowledge of the social, political, technological and economic forces shaping these models to support the radical changes and new requirements they will bring. ...
... six use cases to identify the best-fit platform for their unique business and technical needs. Overview What You Need to Know Analysis Amazon Web Services Axway Boomi Google Gravitee IBM Kong Microsoft Postman Salesforce (MuleSoft) SAP Sensedia SmartBear Solo.io Tyk Workato WSO2 API Consumption API Design ...
Analyst(s): Nicholas Carter | Steve Schwent | John Santoro | Shameen Pillai
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Priority 3: Data, VoC and customer service metrics
Many service organizations struggle to capture, share and generate value from VoC data. As a result, 67% of service leaders said that it will be important for them to address the difficulty of capturing, sharing and generating value from VoC data in ...