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Announcement April 17 2023
... relevant for diverse target groups of end users and service providers. Case Management as a Service (CMaaS) The integration of government services depends on designing and developing case management solutions as composable products and services that can be shared across the programs, verticals and levels of ...
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... the leader in terms of revenue and market share for the subsegments of customer service and e-commerce. Table 1 CRM Software Spending by Vendor, Total Software Revenue Worldwide, 2013 (Millions of Dollars) Company 2013 Revenue 2013 Market Share (%) 2012 Revenue 2012-2013 Growth ( ...
Research Dec 2021
... Access Insights Already a Gartner client? The device market is expected to increase by 6.2% in 2021 to 2,075M units. The PC/Ultramobile/Chrome market is now expected to see a growth of 9.0% in 2021; the phone market is expected to see a growth of 5.3% in 2021. Table of Contents List of Tables Overview Gar ...

Analyst(s):   Anshul Gupta   |   Annette Jump   |   Ranjit Atwal   |   Roberta Cozza   |   Rishi Padhi   |   Tracy Tsai   |   Namrata Banerjee   |   Annette Zimmermann   |   Tuong Nguyen   |   Mikako Kitagawa
Research Mar 2025
... Access Insights Already a Gartner client? GenAI has enhanced the resilience of IT investments, budgeting and spending, serving as an effective counterbalance to the negative impacts of geopolitical instability. Total IT spending is projected to grow by 8.1% in 2025 (a slight downward adjustment of 0.1 ...

Analyst(s):   Grigory Betskov   |   Ranjit Atwal   |   Adrian O'Connell   |   Arunasree Cheparthi   |   Megan Fernandez   |   Inna Agamirzian   |   Srujan Akurathi   |   Linglan Wang   |   John Lovelock   |   Amarendra .
Research Dec 2020
... Access Insights Already a Gartner client? The device market is expected to increase by 6.6% in 2021 to 2,101M units. The PC/Ultramobile market is now expected to see a growth of 1.2% in 2021, the phone market is expected to see a growth of 9.4% in 2021. Table of Contents List of Tables Overview Gartner Re ...

Analyst(s):   Tracy Tsai   |   Roberta Cozza   |   Ranjit Atwal   |   Annette Jump   |   Mikako Kitagawa   |   Rishi Padhi   |   Namrata Banerjee   |   Tuong Nguyen   |   CK Lu   |   Annette Zimmermann
Research Dec 2020
... Access Insights Already a Gartner client? The impact of COVID-19 has been significant on the mobile phone market with an expected decline of 13.2% in units in 2020. In 2021, the market will see a good recovery of 9.4%. Table of Contents List of Tables Overview Gartner Recommended Reading Gartner Insights A ...

Analyst(s):   Ranjit Atwal   |   Mikako Kitagawa   |   Annette Zimmermann   |   Anshul Gupta   |   Tuong Nguyen   |   Rishi Padhi   |   Roberta Cozza   |   Namrata Banerjee   |   CK Lu   |   Annette Jump
Research Dec 2020
... Access Insights Already a Gartner client? Enterprise infrastructure software spending is expected to decline by −1.9% in constant currency in 2020 before beginning to recover in 2021, to reach $412 billion by 2024 with a compound annual growth rate (CAGR) of 7.3%. Table of Contents List of Tables Overvie ...

Analyst(s):   Chandra Mukhyala   |   Sharat Menon   |   Krishnendu Bal   |   Fabrizio Biscotti   |   Brandon Medford   |   Terilyn Palanca   |   Laurie Wurster   |   Alan Dayley   |   Vanitha Dsilva   |   Bindi Bhullar
Research Sep 2020
... Access Insights Already a Gartner client? The devices market is moving in opposite directions in 2020. While the overall devices market is expected to decline by 14% in 2020 to 1,859M units. The PC/Ultramobile market is now expected to see a growth of 0.6% in 2020, whereas the phone market is expected ...

Analyst(s):   Ranjit Atwal   |   Rishi Padhi   |   Roberta Cozza   |   Tuong Nguyen   |   Annette Zimmermann   |   Namrata Banerjee   |   Annette Jump   |   Tracy Tsai   |   CK Lu   |   Mikako Kitagawa
Research Sep 2020
... Access Insights Already a Gartner client? Enterprise infrastructure software spending is expected to decline by 2% in constant currency in 2020 before beginning to recover in 2021, to reach $411 billion by 2024 with a compound annual growth rate (CAGR) of 7.3%. Table of Contents List of Tables List of Re ...

Analyst(s):   Vanitha Dsilva   |   Bindi Bhullar   |   Alan Dayley   |   Rustam Malik   |   Chandra Mukhyala   |   Sharat Menon   |   Laurie Wurster   |   Michael Warrilow   |   Fabrizio Biscotti   |   Terilyn Palanca
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