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Premium Research Feb 2024
... AI-powered digital foundations will drive improvements in choice, experience, productivity and efficiency across their technologies, services and products, principles, processes and governance. IT leaders should harness the AI marketplace to deliver next-generation digital solutions and outcomes. Gartner ...

Analyst(s):   Andreas Frangou   |   Cameron Haight
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Premium Research Nov 2024
... Financial services leaders in banking are focusing on modernizing business-critical systems and minimizing operational risk, continuing a trend from 2023. Use these results to understand priorities, implementation challenges and peer executives' planned spend on emerging technology initiatives. Gartner ...

Analyst(s):   Lachezar Manasiev   |   Hannah Edmunds
Premium Research Jan 2025
... work efficiencies with M365 Copilot in 2024. But CIOs should consider the broader range of M365-related Copilot options to determine if other GenAI services currently offer more value and less risk. Gartner Research ...

Analyst(s):   Max Goss   |   Matt Cain
Premium Research Jul 2024
... for recruiting leaders. This toolkit will help recruiting leaders and their teams evaluate their current processes, prioritize improvements, create service-level agreements and develop standard operating procedures. When to Use Gartner Research ...

Analyst(s):   Satyanshu Sapra
Premium Research Mar 2024
... Rapidly changing products, services, and marketing make navigating the crowded AI landscape challenging. When looking ahead, global CIOs can use this infographic and these four criteria to understand how disparate players are performing in today’s AI landscape. Foreword Overview Gartner Research ...

Analyst(s):   Research Board Research Team
Premium Research Jan 2024
... Legal leaders should use this diagnostic to understand how the department currently spends its time and identify opportunities to improve legal service delivery by increasing scale, efficiency or productivity. Overview What It Is What You Get Gartner Recommended Reading Gartner Research ...

Analyst(s):   Legal and Compliance Research Team
Research Dec 2020
... In the digital experience economy, businesses compete by transforming products or services so that they stand out as memorable experiences. To succeed, IT leaders must build relationships to connect customer experience, employee experience, user experience and multiexperience. Gartner Insights Abstract ...

Analyst(s):   Jason Wong
Premium Research Mar 2022
... pressure on governments to be more proactive. Government CIOs should use these trend insights to revise strategies to ensure the quality of government services and the capacity to deliver mission value. Gartner Insights Abstract ...

Analyst(s):   Arthur Mickoleit   |   Alia Mendonsa
Research Aug 2021
... digital channels. However, barriers to adoption exist. Application leaders must use collaboration tools and automation technologies to facilitate self-service and assisted transactions. Gartner Insights Abstract ...

Analyst(s):   Sandy Shen
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