... Industry cloud platforms are highly valued by respondents to Gartner’s Cloud End-User Behavior Survey. Technology and service providers addressing this opportunity in healthcare are encouraged to use this research to gauge how healthcare organizations are approaching industry cloud platforms. Gartner ...
Analyst(s): Andrew Meyer | Gregor Petri
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... Nedbank reorganized its infrastructure function by how services are consumed. Infrastructure and operations leaders can use this case study to align “wholesale” infrastructure products with “retail” IT-business product lines, establish an engagement mechanism and prepare for a “block funding” model. ...
Analyst(s): Infrastructure and Operations Research Team
... offerings and disrupt competitors. This research outlines three areas where technology GMs can use GenAI to improve and differentiate products and services. Gartner Research ...
... Industry cloud platforms are highly valued by respondents to Gartner’s Cloud End-User Behavior Survey. Technology and service providers addressing this opportunity in energy are encouraged to use this research to gauge how energy organizations are approaching industry cloud platforms. Gartner Research ...
... Industry cloud platforms are highly valued by respondents to Gartner’s Cloud End-User Behavior Survey. Technology and service providers addressing this opportunity in manufacturing can use this presentation to gauge how organizations are adopting and implementing ICPs in this segment. Gartner Research ...
... Technology and service providers are expanding investments to support hosted or “first-party” events to engage with customers and buyers. Product marketers can use this research to improve events and outcomes of nonevent marketing campaigns. Overview Introduction Analysis Gartner Recommended Reading ...
... efficiency and CX were the top business outcomes from CSP innovations. CSPs combined AI and data analytics technologies with 5G IoT to digitize customer service, optimize B2B sales processes, progress sustainability goals and optimize infrastructure utilization. Analysis Research Highlights Gartner Research ...
... spanning multiple channels, seamless cross-channel transitions are essential to provide a consistent customer experience. This guide helps customer service and support leaders create an omnichannel strategy optimized to low-effort customer resolution across channels. Overview Steps Gartner Research ...
... understanding of business value with internal customers. CIOs should leverage an outcome-driven metrics approach to clearly link digital products and services to business value, thereby significantly enhancing product management practices. More Detail Gartner Research ...