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Research Feb 2017
... Tesco runs its retail business on platforms that support the core business and internal and external customer-facing services. The result is essentially a global platform. Case Study Realigning Operations to Become a Platform Business The Platform Starts to Fund Itself Gartner Insights Abstract ...

Analyst(s):   Kristin Moyer   |   Hung LeHong   |   Mary Mesaglio   |   Lee Weldon
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Research Jan 2021
... was successful in building a collaborative relationship with its legislature to empower application leaders in customer-centric Agile delivery of IT services. Gartner Insights Abstract ...

Analyst(s):   Cathleen Blanton   |   Bill Blosen
Premium Research Jun 2024
... between stakeholders across multiple companies. This research summarizes different tactics that supply chain planning leaders can use to minimize the service impact of material constraints. More Detail Gartner Recommended Reading Gartner Research ...

Analyst(s):   Sarah Gilchrist   |   Noha Samara
Premium Research Aug 2024
... growing demands for recruiting operations, talent acquisition teams often stretch existing workflows or hire third-party providers, which may reduce service quality or add undue costs. Recruiting leaders can learn how Gallagher scaled operations with an in-house support team. Gartner Research ...

Analyst(s):   Sarah Dowless   |   Tavisha Dua   |   Tess Lawrence
Premium Research Aug 2024
... AI-empowered CRM technologies boost CX through sales, marketing, customer service, digital commerce and cross-CRM tasks, enhancing efficiency and effectiveness. This research helps applications leaders make strategic decisions by detailing CRM market structures and available technologies. Overview Introduction ...

Analyst(s):   Ilona Hansen   |   Benjamin Bloom   |   Pri Rathnayake   |   Wynn White   |   Melissa Hilbert   |   Audrey Brosnan   |   Mike Lowndes
Premium Research Feb 2025
... and ALSP market will dictate how general counsel uses providers. This research provides strategies for general counsel to effectively manage their service providers. Gartner Research ...

Analyst(s):   Legal and Compliance Research Team
Premium Research May 2024
... The technology industry has hit record levels of concentration. This report explores how the race to provide AI products and services may shape the industry going forward and highlights considerations that members should keep top of mind when making supplier decisions. Acknowledgments Gartner Research ...

Analyst(s):   Research Board Research Team
Premium Research Mar 2025
... Audit leaders at The United States Postal Service Office of Inspector General use risk data models for effective quarterly planning, reducing the need for frequent audit plan changes. Use this research to align your audit function’s limited resources to the dynamic risk landscape. Gartner Research ...

Analyst(s):   Audit Research Team
Research Aug 2021
... Communications service providers struggle to improve their customer experience due in big part to a lack of the right digital tools and processes for employees. CIOs driving digital transformation should link customer experience to employee experience using a total experience strategy. Gartner Insights ...

Analyst(s):   Susan Welsh de Grimaldo
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