... This guide provides technology and service providers with the segmentation, methodology and definitions Gartner uses in its forecasts for unified communications (including UCaaS), contact center (including CCaaS) and communications platform (CPaaS). What You Need to Know Introduction Notable Changes ...
Analyst(s): Lisa Unden-Farboud | Brian Doherty | Megan Fernandez | Ajit Patankar
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... Access Research Already a Gartner client? Communications service provider CIOs must reduce radio access network expenses while facing aging equipment, new spectrum allocation, obligations and network quality competitions. This research gives CSP CIO five actions to maintain ROI and growth despite these ...
... Customer service and support leaders often struggle to use conversation analytics to extract actionable insights and achieve a return on investment. Leaders can use this research to identify and design reports that enable them to capture insights, drive operational improvement and ensure ROI. Overview ...
Analyst(s): Daniel O'Sullivan | Uma Challa | Brian Weber
... Backstage helps platform engineering teams build portals that enhance developer experience through self-service access to platform features, data and documentation. Application platform architects must balance Backstage’s flexibility and ecosystem against its complexity and constraints. Overview Analysis ...
... This research equips technology and service providers that address the retail market with a graphical outlook of the IT spend forecast for 2025 and beyond, based on the latest available (3Q24) Gartner vertical industry forecast data. TSPs can use it to aid planning and strategy activities. Gartner Research ...
Analyst(s): Sandeep Unni | Tom Nolan | Gregor Petri | Inna Agamirzian
... presentation showcases eight high-value use-case examples of AI and generative AI in banking from the 2024 Gartner Eye on Innovation Awards for Financial Services. Bank CIOs can use these examples to better understand how banks are using AI innovations to advance business outcomes. Gartner Research ...
... Geopolitical impacts pose significant risks to IT management, affecting continuity, performance and service levels. This research provides strategies for heads of IT sourcing, procurement and vendor management to proactively assess and prepare for risks and effectively adapt to evolving conditions. ...
Analyst(s): Sundar Viswanathan | Charity Hooper | Dawn Singer
... CSPs need a structured partnership approach to succeed with systems integrators, who are becoming essential partners as CSPs evolve their B2B service offerings. Product leaders should follow a framework that ensures smooth collaboration, strengthens partnerships and delivers better results. Overview ...
... Cloud marketplaces can deliver instant value to customers. Tech services leaders assessing marketplace listings must leverage its benefits to customers by providing awareness of their offerings and the benefits of buying via cloud marketplaces to drive account growth and maximize customer value. Overview ...
Analyst(s): Ed Anderson | Mike Dorosh | Brandon Medford