... presentation showcases eight high-value use-case examples of AI and generative AI in banking from the 2024 Gartner Eye on Innovation Awards for Financial Services. Bank CIOs can use these examples to better understand how banks are using AI innovations to advance business outcomes. Gartner Research ...
Analyst(s): Thatcher Dunlap | Jasleen Kaur Sindhu
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... Geopolitical impacts pose significant risks to IT management, affecting continuity, performance and service levels. This research provides strategies for heads of IT sourcing, procurement and vendor management to proactively assess and prepare for risks and effectively adapt to evolving conditions. ...
Analyst(s): Sundar Viswanathan | Charity Hooper | Dawn Singer
... CSPs need a structured partnership approach to succeed with systems integrators, who are becoming essential partners as CSPs evolve their B2B service offerings. Product leaders should follow a framework that ensures smooth collaboration, strengthens partnerships and delivers better results. Overview ...
... Cloud marketplaces can deliver instant value to customers. Tech services leaders assessing marketplace listings must leverage its benefits to customers by providing awareness of their offerings and the benefits of buying via cloud marketplaces to drive account growth and maximize customer value. Overview ...
Analyst(s): Ed Anderson | Mike Dorosh | Brandon Medford
... forecast to reach almost $188 billion in constant U.S. dollars in 2024. It is projected to grow 36% by 2028. This research provides technology and service providers with a categorical view of spending and contextualizes inquiry topics from our EMEA government clients. Gartner Research ...
... The U.S. federal government is an evolving market that offers many opportunities for new technologies and services. Product leaders can kick-start success in this vertical by using this research to expedite and align go-to-market plans with market insights, spending trends and buyer behaviors. Gartner ...
Analyst(s): Irma Fabular | Daniel Snyder | George Sellner
... Most large technology and service providers expect revenue growth to come largely from existing clients, highlighting the criticality of account planning. Product marketers should support account managers by enabling specific strategies to expand engagement both “up” and “across” their accounts. Overview ...
... This case study shows how CIOs can enable enduring mission outcomes through investment in AI capabilities. DC Child and Family Services Agency achieved this by leveraging AI analysis of language and feedback, enhancing frontline staff’s ability to interact with clients empathically. Case Overview Gartner ...
... To drive business value, stakeholders and IT vendors should co-create technology services and solutions. IT sourcing, procurement and vendor management leaders can learn about how Costa Crociere used co-creation workshops to drive effective solution development and enable better business outcomes. Case ...
Analyst(s): IT Sourcing Procurement and Vendor Management Research Team