... Tech CEOs often launch products and services without considering customer success. This leaves them open to high churn and low engagement. This webinar will provide the necessary steps to grow the customer success function, boost the net revenue retention and set best practices as the company grows. ...
Analyst(s): Erin Lloyd Gordon | Forest Conner
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... be challenging to negotiate and require the comprehension of multiple dynamics involving SLAs, total cost of ownership (TCO), exit strategies and service delivery. This webinar offers insights for supply chain technology leaders to negotiate these dynamics effectively. About the Speaker Session Description ...
... and long-term failure. This research outlines how to use “quiet hiring” as a cost-effective way to build a sustainable EA team that delivers needed services. More Detail Gartner Recommended Reading Gartner Research ...
... digital nexus demands new digital capabilities, requiring core IT systems modernization, IT/OT alignment with business outcomes and a focus on resilient services. This collection offers insights to help CIOs make informed decisions across various vertical technology solutions. Strategic Planning Assumption ...
... Access Research Already a Gartner client? Customer service and support leaders are using AI for conversational experiences but often overlook design’s role in solution effectiveness. This research helps validate if their bot’s design meets the four keys for unlocking ROI and strong CX through targeted ...
... Access Research Already a Gartner client? The operations support system architecture of communication service providers must change to support AIOps and autonomous operations driven by data intelligence. CIOs can use this research to develop a target architecture blueprint of an autonomous operations ...
... Access Research Already a Gartner client? Software vendors, services providers and cloud hyperscalers will benefit as insurers pursue greater operational efficiency with digital technologies. Product leaders must grasp customer needs, growth opportunities and buyer behavior to support product planning ...
... The burgeoning demand for global logistics services will result in an industry valuation of around $14 trillion by 2028. Every company in the world with a logistics function outsources to some degree, making it a mission-critical priority for logistics leaders. About the Speaker Session Description ...
... Access Research Already a Gartner client? Selecting the right sales channel for delivering products and services requires analyzing factors like cost, effectiveness and volume. CSOs can use this tool as a structured method to explore and evaluate various options and considerations for channel selection ...
Analyst(s): Greg Hessong | Michael Katz | Brendan Condon | Luke Tipping | Daniel Hawkyard