... Access Research Already a Gartner client? Customer service and support leaders are using AI for conversational experiences but often overlook design’s role in solution effectiveness. This research helps validate if their bot’s design meets the four keys for unlocking ROI and strong CX through targeted ...
Analyst(s): John Quaglietta | Ian Elliott
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... API monetization programs fail because providers focus too narrowly on the APIs and not the underlying service or product. By reducing technical jargon and prioritizing sales and marketing, product managers can create usable and profitable APIs and maximize customer API consumption and revenue. Overview ...
... Tech CEOs and their leadership teams need to regularly assess the growth potential of the products and services in their portfolio. This report offers a comprehensive introduction to Gartner’s Market Opportunity Map research, which assists in such market assessment decisions. Overview Analysis Gartner ...
Analyst(s): Tech CEO Research Team | Paramita Chatterjee
... Access Research Already a Gartner client? Selecting the right sales channel for delivering products and services requires analyzing factors like cost, effectiveness and volume. CSOs can use this tool as a structured method to explore and evaluate various options and considerations for channel selection ...
Analyst(s): Greg Hessong | Michael Katz | Brendan Condon | Luke Tipping | Daniel Hawkyard
... Microsoft announced updates to its security service edge and set a target for general availability in the first half of 2024. Gartner believes this will appeal to enterprises that have less-sophisticated requirements in the short term, but will dramatically shift SSE market dynamics in the long term. ...
... shortages can disproportionately affect midsize enterprises due to scale and budget. Midsize enterprise CIOs must get creative and utilize all tools and services at their disposal to develop and execute a well-defined cybersecurity operations strategy. Overview Strategic Planning Assumption Introduction Analysis ...
... topics to cover during H2 24 CISO Coalition events. Please fill out the biannual survey first, but it is not mandatory. Contact your CISO Coalition service partner for access to the survey or questions Session Description Gartner Research ...
... Access Research Already a Gartner client? During divestitures, companies underestimate the impact IT licenses and services could ultimately have on cost and business risk. Executive leaders responsible for divestitures should engage their IT procurement team early in the process to address these risks ...
... Access Research Already a Gartner client? Midsize enterprise CIOs continue to contemplate the use of managed service vendors and cloud solutions due to budget and talent constraints. This research offers guidance to help them properly scrutinize contract terms to mitigate risk and maximize value. Overview ...