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Research Aug 2024
... Research Already a Gartner client? The PC market faces an inflection point just as enterprises must replace systems purchased during COVID-19. End-user services leaders can use these recommended configurations for PCs to prepare for AI enablement and match employee expectations, while controlling hardware ...

Analyst(s):   Autumn Stanish   |   Erin Pierre   |   Stephen Kleynhans
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Premium Research Aug 2024
... finding this does not meet their requirements. Technical professionals can use this research to determine if their tenant strategy meets their data, service separation and data georesidency needs. Overview Analysis Guidance Gartner Recommended Reading Gartner Recommended Reading Gartner Recommended Reading ...

Analyst(s):   Chris Jackson
Research Aug 2024
... Access Research Already a Gartner client? Technology and service providers use a range of marketing channels, content types and calls to action in their mix. This research presents peer benchmarks for organizations experiencing revenue growth that tech CEOs can use to plan their own marketing investments ...

Analyst(s):   Tech CEO Research Team
Research Aug 2024
... Access Research Already a Gartner client? User experience metrics provide quantitative insights into a product or service’s UX. By assessing the right metrics, software engineering leaders can make evidence-based decisions that drive product improvements, enhance the user experience and demonstrate achievement ...

Analyst(s):   Will Grant   |   Brent Stewart
Premium Research Sep 2024
... many tech CEOs, but unfortunately, Gartner often hears that the results are less than expected after joining. Tech CEOs cannot rely on products and services alone and need to consistently deliver relevance, runway and readiness to the megavendor. About the Speaker Session Description Learning Objectives ...

Analyst(s):   Chris Pang   |   Patrick Stakenas
Premium Research Dec 2024
... Customer journey mapping is a technique for understanding and designing journeys, but it often fails to drive long-term improvement. Customer service and support leaders focused on CX should consider dedicated customer journey mapping technologies to drive collaboration and sustain improvement. Overview ...

Analyst(s):   Michael Chiu   |   Daniel O'Sullivan   |   Christopher Sladdin
Research Jan 2025
... Already a Gartner client? The high-tech industry is hypercompetitive and driven by technology and business model innovation. High-tech product and service leaders can use research from this Gartner initiative to determine what it will take to compete and win, both now and in the future. Scope Analysis ...

Analyst(s):   Mark McDonald
Research Jan 2025
... Access Research Already a Gartner client? In 2025, end-user services leaders will aim to optimize costs, increase maturity and maintain cybersecurity and operational resiliency. Our digital workplace infrastructure and IT operations initiative shows how to create strategic roadmaps, improve operations ...

Analyst(s):   Tom Cipolla
Research Jan 2025
... Access Research Already a Gartner client? Tech CEOs of midsize enterprises must lead long-term, high growth through product and service innovation, efficient financial management and by unlocking the business value of their data. Companies that display low growth seldom recover, losing value, customers ...

Analyst(s):   Bryan Britz
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