... Research Already a Gartner client? Unified communications markets are expected to face headwinds from price pressures and resistance in product support service contract renewals. Cloud UC capabilities are the leading contributors to the $48.7 billion of total UC end-user spend projected in 2028. Overview ...
Analyst(s): Ajit Patankar | Brian Doherty | Megan Fernandez
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... Strategic investment in maintenance systems is essential for cost optimization and dependable service for vehicle fleets. This guide gives CIOs insights into fleet management fundamentals and helps in making informed vendor choices to meet user needs. Overview Strategic Planning Assumptions Market Definition ...
... visibility, disrupting business and increasing incident recovery time. Here, we help I&O leaders leverage an AI-driven approach to adapt organizational service management and operations practices for hybrid cloud environments. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended ...
Analyst(s): Chris Laske | Mrudula Bangera | Mark Cleary
... will fuel AI innovation, driving domain-specific solutions and unlocking transformative market opportunities for product leaders at technology and service providers. Overview Strategic Planning Assumptions What You Need to Know Gartner Recommended Reading Note 1: HSD Note 2: Black Swan Theory Gartner ...
... and IT operations leaders responsible for SaaS management understand the impact of the acquisition. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Research ...
... co-create a solution. Sourcing, procurement and vendor management leaders can use this RFS template to request solutions that generate innovation and tie services providers’ proposals to business value. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
Analyst(s): Ulrik Stihoej | Andrew Miljanovski | Gunjan Gupta | Jess Aggio | Christopher Wiles | Alessio Meloni | Andrea Lanzavecchia
... Autonomous endpoint management is a next-generation approach that infuses intelligence-driven automation within endpoint management tools. End-user services leaders can use this research to dramatically accelerate endpoint management, remain compliant and improve the digital employee experience. Overview ...
... channels may abandon these touchpoints. Demand generation leaders can enhance buyer experiences on channels such as B2B websites by improving self-service and navigation of digital touchpoints through customized, personalized digital humans. Overview Analysis Gartner Recommended Reading Note 1: Navigating ...
... grow by 1.6% in 2025, with a modest five-year CAGR of 0.7%. Business uncertainty and changing communications behaviors will create scrutiny of UC service extension while office realignment initiatives will boost group video collaboration behaviors. Overview Forecast Data Summary Forecast Model Summary ...