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Premium Research Feb 2025
... will fuel AI innovation, driving domain-specific solutions and unlocking transformative market opportunities for product leaders at technology and service providers. Overview Strategic Planning Assumptions What You Need to Know Gartner Recommended Reading Note 1: HSD Note 2: Black Swan Theory Gartner ...

Analyst(s):   Vibha Chitkara
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Research Mar 2025
... and IT operations leaders responsible for SaaS management understand the impact of the acquisition. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Research ...

Analyst(s):   Lina Al Dana   |   Tom Cipolla
Research Apr 2025
... co-create a solution. Sourcing, procurement and vendor management leaders can use this RFS template to request solutions that generate innovation and tie services providers’ proposals to business value. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ulrik Stihoej   |   Andrew Miljanovski   |   Gunjan Gupta   |   Jess Aggio   |   Christopher Wiles   |   Alessio Meloni   |   Andrea Lanzavecchia
Research Jan 2025
... Autonomous endpoint management is a next-generation approach that infuses intelligence-driven automation within endpoint management tools. End-user services leaders can use this research to dramatically accelerate endpoint management, remain compliant and improve the digital employee experience. Overview ...

Analyst(s):   Dan Wilson   |   Tom Cipolla
Research Apr 2025
... channels may abandon these touchpoints. Demand generation leaders can enhance buyer experiences on channels such as B2B websites by improving self-service and navigation of digital touchpoints through customized, personalized digital humans. Overview Analysis Gartner Recommended Reading Note 1: Navigating ...

Analyst(s):   Serena Mushigo   |   Jess Walker
Research Apr 2025
... grow by 1.6% in 2025, with a modest five-year CAGR of 0.7%. Business uncertainty and changing communications behaviors will create scrutiny of UC service extension while office realignment initiatives will boost group video collaboration behaviors. Overview Forecast Data Summary Forecast Model Summary ...

Analyst(s):   Megan Fernandez   |   Ajit Patankar   |   Nitin Narang   |   Brian Doherty
Research Feb 2025
... heads of EA must align with CIOs and stakeholders on IT strategy and business goals. Heads of EA must develop an EA function to leverage the skills, services and stakeholders needed to deliver value back to the enterprise. Overview Introduction Analysis Contributors Gartner Recommended Reading Gartner Research ...

Analyst(s):   Rimma Gurevich   |   Ian Reynolds
Premium Research Mar 2025
... prioritize sustainability in their purchases. All manufacturing CIOs must stay informed about these predictions to remain competitive and provide new services and capabilities to their customers. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner Research ...

Analyst(s):   Alexander Hoeppe   |   Mike Ramsey   |   Sudip Pattanayak   |   Scot Kim
Premium Research Dec 2024
... Without effective problem management, IT incident volume will grow and services will eventually falter. I&O technical professionals can use this research to establish an ITSM problem management practice to reduce the volume and impact of recurring incidents. Overview Problem Statement The Gartner Approach ...

Analyst(s):   Steve White
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