... in 2024 to reach $238.4 billion in constant U.S. dollars. Spend is forecast to grow at a CAGR of 8.9% from 2023 through 2028, driven by growth in services and software at a CAGR of 8.8% and 13.5%, respectively. Table of Contents List of Tables Overview Gartner Recommended Reading Notes Gartner Research ...
Analyst(s): James Ingham | Inna Agamirzian | Rika Narisawa
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... technology asset management strategy to oversee hardware visibility, manage life cycles, optimize costs and reduce risk. This Market Guide helps end-user services leaders navigate the HAM market and choose the right tool. Overview Market Definition Market Description Market Direction Market Analysis Representative ...
... Access Insights Already a Gartner client? The outlook for the short to medium term indicates that communications service provider CIOs must make a strategic choice — double down on digital acceleration or become risk-averse and revert to cost reduction only. This choice will directly impact the competitiveness ...
Analyst(s): Juha Korhonen | To Chee Eng | Kosei Takiishi | Amresh Nandan | Susan Welsh de Grimaldo
... Citizens still lack trusted and convenient ways to prove their identity when accessing digital services, which is critical during the COVID-19 crisis. Government CIOs can use proven principles to guide and execute better digital identity plans. Overview Strategic Planning Assumption Introduction Analysis ...
... but also helping clients and partners expand their business. Kaspi is scaling its ecosystem and developing a platform for SMB businesses to sell services. Case Study Developing a Retail Ecosystem Business and IT Collaborating with the Help of NPS Gartner Insights Abstract ...
Analyst(s): Chris Howard | Jennifer Mitchell | Tomas Nielsen | Andy Rowsell-Jones | Jan-Martin Lowendahl
... Insights Already a Gartner client? During times of economic uncertainty, CIOs must evaluate how workforce reductions will impact the delivery of IT services for business continuity and business outcomes. These three steps provide a framework to balance the need for cost reductions with the continued enablement ...
... Insights Already a Gartner client? IT financial management tools provide greater cost transparency, total cost views of technology, applications and services spend with better budgeting and forecasting. As CIOs prepare for digital transformation, there may be no more important tool in their arsenal to drive ...