... Disciplined Vendor Management
The Software and SaaS Marketplace: Negotiating Contracts to Support and Enable Digital Business
The IT Services Marketplace: Leveraging IT Services in the Age of Digital Transformation & Cyber Threats
The Cloud and Hybrid Solutions Marketplace: Maximizing Business Outcomes With ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... the use of data, process, people, and technology.
Innovation in Service Excellence
A company must be able to demonstrate how its employees are providing targeted service engagement across all possible channels in its service portfolio (contact center, website, physical locations, etc.) to better ...
... significantly more on alternative legal service providers. Cost-effective legal departments spend more than 6% of their outside spend on alternative legal service providers, compared with higher-cost legal departments, who spend less than 2%. Alternative legal service providers can be used for tasks that ...
... security will reach mainstream adoption in the next two to five years, while it will take five to 10 years for mainstream adoption of secure access service edge (SASE) to take place.
“Prior to the COVID-19 pandemic, there was little interest in BYOPC,” said Rob Smith, senior research director at Gartner ...
... includes only those enterprise IT categories that can transition to cloud, within the application software, infrastructure software, business process services and system infrastructure markets. By 2025, 51% of IT spending in these four categories will have shifted from traditional solutions to the public ...
... steady leadership from the CSCO, particularly to operating functions that are critical for ensuring product availability and service delivery, such as logistics and customer service,” Lord said. Let the Planning Team Rise to the Challenge An economically difficult situation is a good opportunity for CSCOs ...