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Research Apr 2026
... Access Insights Already a Gartner client? The Services market saw modest YoY growth in 2025, with Accenture being the market leader. Services’ growth was fueled by integration of AI, demand for cybersecurity and AI-led expansion of data center capacity. Providers embedding AI into core operations enhanced ...

Analyst(s):   Brendan Williams   |   Danny Ryan   |   Mohit Khemka   |   Fernando Pereiro   |   Colleen Graham   |   Jennifer Barry   |   Divyanshu Singh   |   Arindam Das   |   Cathy Tornbohm   |   Grigory Betskov   |   Fabio Di Capua   |   Ankit Singh   |   Rahul Yadav   |   Hardeep Singh   |   Mike Dorosh   |   Tom Coshow   |   Robert Brown   |   Neha Sethi   |   David Ackerman   |   Gunjan Gupta   |   Roshni Mathew   |   Katie Gove   |   Anupama .   |   Ted Chamberlin   |   Scott Frederick   |   Ed Anderson   |   Ben Fieselmann   |   Matthew Brown
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Research Aug 2026
... significant majority share amid fragmentation, with some gaining and some losing. Growth was driven by omnichannel orchestration, AI tooling, advanced messaging, vertical-specific capabilities and security for scalable enterprise communications. Insights at a Glance Market Share Momentum Drivers of Winning ...

Analyst(s):   Lisa Unden-Farboud   |   Arunasree Cheparthi
Research Sep 2026
... Access Insights Already a Gartner client? The European enterprise communications services market grew by 2.8% in 2025. Expansion into security, cloud connectivity and digital sovereignty has replaced legacy connectivity as the primary growth driver for European providers. Deutsche Telekom led the market ...

Analyst(s):   Lisa Unden-Farboud   |   Sylvain Fabre   |   Grigory Betskov   |   Ajit Patankar   |   Gaspar Valdivia   |   Pablo Arriandiaga
Research Mar 2026
... Access Insights Already a Gartner client? Centralizing shared services doesn’t guarantee savings. This research shows CIOs how to use real spending data to validate cost‑saving assumptions, avoid common centralization pitfalls, and build shared services that deliver measurable, sustainable value. Insights ...

Analyst(s):   Donna Scott   |   Stewart Buchanan   |   Mark Carroll
Research Apr 2026
... Access Insights Already a Gartner client? Services growth remained modest in 2025 amid market uncertainty, concentrating demand on AI integration, cyber resilience and digital modernization. Market winners gained share by scaling AI capabilities, modernizing service delivery platforms, and effective execution ...

Analyst(s):   Mohit Khemka   |   Anupama .   |   Roshni Mathew   |   Ankit Singh
Research May 2026
... Access Insights Already a Gartner client? The enterprise cloud services market growth accelerated in 2025 as AI drove adoption across cloud offerings. Hyperscalers led growth via AI-optimized, distributed and sovereign infrastructure. PaaS boosted developer productivity while SaaS embedded AI, thereby ...

Analyst(s):   Hardeep Singh   |   Roshni Mathew   |   Mohit Khemka   |   Anupama .   |   Varsha Mehta
Research Sep 2026
... 5G FWA and bundling advanced security solutions. As demand for network agility, elasticity and service ubiquity increases, providers must leverage AI and converged networks. Insights at a Glance Market Share Momentum Drivers of Winning Performance Analysis Vendor Performance Analysis Mergers and Acquisitions ...

Analyst(s):   Jon Dressel   |   Kameron Chao   |   Grigory Betskov   |   Susan Welsh
Research Oct 2026
... and 5G, and bundling advanced security solutions. As demand for network agility, elasticity, and service ubiquity increases, providers must leverage AI and converged networks. Insights at a Glance Market Share Momentum Drivers of Winning Performance Analysis Vendor Performance Analysis Mergers and Acquisitions ...

Analyst(s):   Grigory Betskov   |   Gaspar Valdivia   |   Ajit Patankar   |   Pablo Arriandiaga   |   Sylvain Fabre   |   Lisa Unden-Farboud
Research May 2026
... Access Insights Already a Gartner client? The PaaS market saw rapid growth in 2025, fueled by AI-driven innovation, cloud-native development and rising demand for integrated, scalable platforms. Vendors prioritized automation, developer productivity and ecosystem integration to stay competitive. Overvi ...

Analyst(s):   Nimit Bali   |   Deepali .   |   Mudit Sharma   |   Varsha Mehta   |   Lisa Unden-Farboud   |   Kevin Quinn   |   Nicholas Carter   |   Harshita Chibber   |   Rahul Yadav   |   Arunasree Cheparthi   |   Radu Miclaus   |   Colin Fletcher   |   Robin Schumacher   |   Kelli Smith   |   Kanchi Bindal
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