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Research Jul 2026
... production, inference optimization becomes critical to controlling cost and latency. Software engineering leaders should look beyond default cloud services and compare inference-first, accelerator-led, and neocloud platforms. Overview Introduction Description Benefits and Uses Risks Adoption Rate Alternatives ...

Analyst(s):   Shiva Varma   |   Alex Coqueiro   |   Cary Pillers   |   Tigran Egiazarov   |   Luke Parker
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Premium Research Jul 2026
... increase competition over the next decade for industrial capacity supporting AI infrastructure. Electrical equipment, energy networks, engineering services, and skilled labor will face added pressure. Analysis Gartner Recommended Reading Evolving Insights History ...

Analyst(s):   Bob Johnson   |   Marta Muñoz   |   Cori Masters   |   Lloyd Jones
Research Jul 2026
... systems, boost efficiency and cut costs. This research offers guidance for building AI pipelines, ensuring seamless delivery of mission-aligned AI services. Overview Why This Matters Analysis Next Steps Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Roland Rivera   |   Daniel Snyder
Research Jul 2026
... Access Insights Already a Gartner client? Tech service providers must take into account new pricing structures in order to avoid significant revenue decline as AI impacts value and volumes. Revenue models must mitigate variable volume risk to maintain revenue streams and ensure that digital workplace ...

Analyst(s):   Yanni Karalis   |   David Ackerman
Premium Research Aug 2026
... This tool provides a comprehensive business case template and detailed guidance for leaders of customer service and support to document and secure funding for intelligent front door programs. It outlines required inputs, a cost-benefit model, a risk/assumption log, KPIs, and an executive approval narrative ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Premium Research Aug 2026
... built for isolated disruptions. In an era of polycrisis, where geopolitical instability, technological fragility, and AI amplify cascading risks, service providers that adopt AI-driven monitoring, intelligent simulation, and zero-trust architectures will improve resilience and drive client trust. Insights ...

Analyst(s):   Mike Dorosh   |   Craig Lowery   |   Brandon Medford
Premium Research Aug 2026
... evidence-based decision gates to protect themselves from risk following the Seismic-Highspot merger. As the two companies integrate organizations, services and products, customers should be wary when making platform decisions until a clear roadmap emerges. Analysis Gartner Recommended Reading Evolving ...

Analyst(s):   Doug Bushée   |   Melissa Hilbert   |   Bill Yetman
Premium Research Aug 2026
... agents coordinate workflows. CIOs should use Gartner’s G.U.I.D.E. framework to control the context an AI agent receives, the route it selects, the services it invokes, the actions it completes and the evidence the bank retains. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...

Analyst(s):   Jasleen Kaur Sindhu   |   Sudarshana Bhattacharya
Research Jul 2026
... Already a Gartner client? Small and midsize businesses want accessible AI, creating a significant untapped revenue opportunity for communications service providers. This research helps CSP product leaders build short-, medium-, and long-term AI monetization strategies for SMBs while avoiding risks of ...

Analyst(s):   Pablo Arriandiaga   |   Ajit Patankar   |   Khurram Shahzad
Premium Research Aug 2026
... episodic encounters toward continuous, AI-enabled care. As clinical AI capabilities become more accessible, competitive advantage for tech product and services leaders will move toward business models that monetize prevention, risk reduction and avoided utilization. Insights at a Glance Strategic Planning ...

Analyst(s):   Jonathan Rivera   |   Laura Craft   |   Theresa Beebe
Premium Research Jul 2026
... use cases now will see their ITSM platforms commoditized by 2030. Competitive survival now runs on AI, with growth fueled by enabled hyperpersonal service, learning agents, and autonomous, trusted action. Insights at a Glance Strategic Planning Assumptions Issue Impact More Detail Contributors Gartner ...

Analyst(s):   Colin Fletcher
Premium Research Jun 2026
... lack funding and talent to build strong AI, driving reliance on foreign tech. A narrow window remains to build strength in local data, workflows, and services, turning dependence into leverage before external platforms become deeply embedded. Insights at a Glance Strategic Planning Assumption Issue Impact ...

Analyst(s):   John Lovelock   |   Marissa Schmidt   |   Sabine Zimmerhansl   |   Jonathan Rivera
Research Aug 2026
... Access Insights Already a Gartner client? Sales organizations rely on CPQ applications to support omnichannel buying, complex service-based offerings, and revenue life cycle management. AI, composable architectures, and market consolidation are reshaping competition and future investment priorities. ...

Analyst(s):   Luke Tipping   |   Mark Lewis
Premium Research Sep 2026
... 47%) of banks using a COTS digital banking solution plan to make a major or phased replacement over the next two years. Digital banking vendors and service providers that reduce implementation risk and accelerate time to value will gain a lasting competitive advantage. Insights at a Glance Issue Impact ...

Analyst(s):   Ali Merji   |   Mary Yan   |   Jeff Casey   |   Kristy Waterhouse
Premium Research Sep 2026
... chips and hardware manufacturing, but rely on the U.S. ecosystem for hyperscale cloud. These countries must divert their abundant STEM talent from service delivery to IP creation and use their massive buying power to gain tech economic sovereignty. Insights at a Glance Issue Impact Implications Gartner ...

Analyst(s):   Naresh Singh   |   Jonathan Rivera   |   Arup Roy   |   Wataru Katsurashima
Premium Research Sep 2026
... While agentic AI investments are growing in retail, full autonomy is years away. Technology product and service providers will win not through smarter agents, but by offering a trusted decision orchestration layer that links legacy systems, coordinates retail workflows and enables open AI ecosystems. ...

Analyst(s):   Sandeep Unni   |   Hanna Karki
Premium Research Sep 2026
... Anthropic offers strong coding tools and advanced foundation models, but its AI platform, AI professional services and AI governance lag behind the competition. This unique Gartner analysis compares Anthropic’s capabilities with primary competitors across 10 critical AI capability layers. Note 1: Gartner ...

Analyst(s):   Daryl Plummer   |   Chris Laske   |   Gaurav Gupta   |   Whit Andrews   |   Radu Miclaus   |   Adrian O'Connell   |   Mark Cooper   |   Haritha Khandabattu   |   Alastair Woolcock   |   Rithvik Kumar   |   Zane West   |   Naresh Singh   |   Lauren Kornutick   |   Gary Olliffe   |   Ayca Moseley   |   Luis Pinto   |   Mark Wah   |   Padraig Byrne   |   Jim Hare   |   Cary Pillers   |   Chris Howard   |   Ray Valdes   |   Arun Chandrasekaran   |   Mike Cisek   |   Meghan Hollis   |   Soyeb Barot   |   Frances Karamouzis   |   Jeremy D'Hoinne   |   Annette Zimmermann   |   Jason Wong   |   Sumit Agarwal   |   Chirag Dekate   |   Svetlana Sicular   |   Russ Hendy   |   Tigran Egiazarov   |   Mark Driver   |   Rita Sallam   |   Nitish Tyagi   |   Enrique Castera   |   Pieter den Hamer   |   John Watts   |   Neil MacDonald   |   Robert Brown   |   Aaron Rosenbaum   |   Roxane Edjlali   |   Tracy Tsai   |   Fernando Pereiro   |   Alfredo Ramirez IV   |   Birgi Tamersoy   |   Chandra Mukhyala
Premium Research Sep 2026
... Google’s leadership in AI cybersecurity, agentic AI, AI data, AI governance, AI infrastructure and professional services doesn’t extend to AI coding tools. This unique Gartner analysis compares Google’s capabilities with primary competitors across 10 critical AI capability layers. Note 1: Gartner’s Evaluation ...

Analyst(s):   Ed Anderson   |   Ayca Moseley   |   John Watts   |   Mark Cooper   |   Meghan Hollis   |   Jason Wong   |   Arun Chandrasekaran   |   Pieter den Hamer   |   Daryl Plummer   |   Birgi Tamersoy   |   Chandra Mukhyala   |   Frances Karamouzis   |   Mike Cisek   |   Alastair Woolcock   |   Padraig Byrne   |   Haritha Khandabattu   |   Luis Pinto   |   Russ Hendy   |   Roxane Edjlali   |   Mark Wah   |   Adrian O'Connell   |   Enrique Castera   |   Fernando Pereiro   |   Radu Miclaus   |   Ray Valdes   |   Annette Zimmermann   |   Chris Howard   |   Mark Driver   |   Lauren Kornutick   |   Tigran Egiazarov   |   Rita Sallam   |   Svetlana Sicular   |   Soyeb Barot   |   Gaurav Gupta   |   Robert Brown   |   Neil MacDonald   |   Nitish Tyagi   |   Jeremy D'Hoinne   |   Tracy Tsai   |   Naresh Singh   |   Aaron Rosenbaum   |   Cary Pillers   |   Whit Andrews   |   Gary Olliffe   |   Chris Laske   |   Sumit Agarwal   |   Zane West   |   Chirag Dekate   |   Jim Hare
Research Sep 2021
... A powerful path to improved customer service interactions is also a challenging one: think less about your customers, and more like your customers. Application leaders focused on customer service and support should utilize customer journey maps to think more like their customers. Gartner Insights Abstract ...

Analyst(s):   Michael Chiu   |   Jim Davies
... the HR function as a key, trusted partner to the C-suite Was named one of the best HR leaders in H&E history by the C-suite Client EY Professional Services 300,000+ employees Dan Black Global Leader, Talent Strategy & Organizational Effectiveness Successfully defined a fully structured, meaningful talent ...
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