... Gartner resources Gartner IT Score CIO's Role in Digital Transformation Gartner IT Analysts To improve digital services and the value received by staff and students, Deakin University’s Digital Services leadership created a new operating model that was coupled with key innovative digital investments. With Gartner ...
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... organizations can enhance loyalty and ensure their service offerings align with evolving customer expectations. Download the guide to learn how to: Align service strategies with customer expectations to boost loyalty Enhance service offerings by focusing on customer service value realization Shift focus from issue ...
... Access Research Already a Gartner client? Rising labor costs, self-service adoption and advances in automation raise questions about the sustainability of assisted service. Yet demand remains strong. Service leaders must coordinate talent, quality and technology strategies to meet that demand efficiently ...
... Access Research Already a Gartner client? When looking for cloud ERP services, enterprises often struggle to select providers that can meet their unique business needs. Sourcing, procurement and vendor management leaders can use this research to choose providers based on their critical capabilities in ...
Analyst(s): Shubham Rathore | Greg Leiter | Irada Veliyeva | Irmina Melarkode | Alan Stanley | Danny Kreidy
... The research methodology, segmentation taxonomy, definitions and research metrics used in the market share and quarterly forecast statistics for PCs, tablets and mobile phones are detailed and updated in this report. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions ...
... Drägerwerk’s technology tower-centric organization model created siloes that made it difficult to manage services with end-user needs in mind. Gartner Insights Abstract ...
Analyst(s): Infrastructure and Operations Research Team
... Access Insights Already a Gartner client? The market for digital business consulting services is forecast to grow at a five-year CAGR of 12.1%, reaching $215 billion in 2027. Growth is being driven by buyers’ need to accelerate the shift to digital business and the talent crunch, which increases their ...
Analyst(s): Chrissy Healey | Brendan Williams | Ben Fieselmann
... As AI continues to transform the financial services industry, interest in AI agents and agentic AI is increasingly growing among banks, insurers, and investment services organizations. Finding the right roles and use cases for AI agents is essential in developing an AI agent strategy and roadmap. More ...
Analyst(s): Kimberly Harris-Ferrante | Peter Ryan | Jasleen Kaur Sindhu | Priyanka Shukla
... Customer service journeys are complex, expensive and difficult to manage. Successfully guiding and simplifying customer journeys depend on understanding customer channel adoption, behaviors, and the factors that drive loyalty during service journeys. Insights at a Glance Strategic Planning Assumption ...