... client? This year’s most important customer service technology trends center around two goals: migrating volume from assisted- to self-service and enabling assisted reps. This research highlights four major trends in the technology landscape for customer service and support leaders. Overview Survey Objective ...
Analyst(s): Kim Hedlin | Christopher Sladdin | J.J. Moncus
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... This Leadership Vision shares trends, challenges and actions impacting the future of financial services. Financial services business unit executives can sustain change momentum by incorporating this material into their communications and strategic plans at all levels of the enterprise. Overview Recommended ...
Analyst(s): Financial Services Business Leader Research Team
... Access Research Already a Gartner client? Customer service and support leaders increasingly aim to improve growth, loyalty and cost reduction. To achieve these goals, leaders must reevaluate vendor partners, delivery models and organizational structures while increasing their influence. Scope Analysis ...
... Customers encounter unnecessary effort during service and support experiences, hurting loyalty and retention. Customer service and support leaders can use this research to understand and remove effort from each stage of the customer service journey. Overview Survey Objective Data Insights Gartner Research ...
Analyst(s): Customer Service and Support Research Team
... When communicating with the C-suite, customer service and support leaders lean heavily on customer experience metrics and outcomes. However, CX is not a top priority for executives. Use this research to demonstrate service and support’s performance against the C-suite’s actual priorities. Overview Introduction ...
... Access Research Already a Gartner client? Customer service and support leaders increasingly aim to improve the customer experience. This also comes with the added pressure to be an executive leader. Leaders must leverage vendor partners, delivery models and organizational structures and develop their ...
... location data to meet the needs of each scenario. I&O leaders should use this research to shortlist products to meet key use cases for indoor location services. Overview What You Need to Know Analysis AiRISTA Blueiot CenTrak Cisco Systems HID Global Huawei Technologies Inpixon Juniper Networks KINEXON Kontakt.io ...
... Founded in 2017, Finema provides a decentralized identity platform and identity-proofing service for their local as well as international clientele looking to enter the Thai market. With almost 80% of their revenue coming from the government, they wanted to tap into the huge demand for digital onboarding ...
... the cloud. This required a robust strategy to enhance service delivery and meet the evolving needs of citizens and enterprises. Additionally, the municipality aimed to strengthen its cybersecurity posture and integrate AI for personalized services. How Gartner helped Gartner provided frameworks and tools ...