... Domain-specific language models will disrupt the market, shifting the balance of AI power away from a few giants toward a vibrant, decentralized ecosystem. Product leaders should use this research to harness DSLM power, explore tech innovators and develop strategies to outpace competition in the AI ...
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... In the high-stakes AI race for GenAI enterprise value, small model architectures and new DSLM specialization techniques are emerging as game changers. Product leaders must pivot to these architectures and explore new domain model customization strategies to secure success and differentiation. Overvie ...
... Using AI successfully does not require “AI-ready” data. Product leaders must build agentic AI systems architected to accomplish work using imperfect, incomplete and disparate data, similar to how humans work, or else risk losing business and adoption to solutions that do. Overview Analysis Gartner Reco ...
... Grid-scale energy storage projects are stalling because of ROI uncertainty, grid delays and safety risks. Product leaders must adopt intelligent simulation to derisk investment, accelerate deployment and meet rising demands for predictive, insurable systems. Overview Strategic Planning Assumption Analy ...
Analyst(s): Stacey Yin | Alfonso Velosa | Ethan Cai | Walker Black | Evan Brown | Mark Wah
... The agentic AI landscape is evolving fast with investments in domain-specialized solutions. Product leaders must invest in role-focused agents, enable AI collaboration and integrate with legacy and enterprise systems to stay competitive in the AI race. Overview Analysis Gartner Recommended Reading Note ...
... humans may struggle with. We are moving from a model of "trust but verify" to "monitor and audit." AI agents that make hundreds or thousands of small micro-decisions require new ways of governance. C & I: From Meeting to Metadata The Consult and Inform roles are where the most "hidden" efficiency lives. ...
... Access Research Already a Gartner client? In order to secure funding and achieve their KPIs, customer service leaders’ investments must change to reflect the business’s economic reality. Leaders can use this research to more effectively respond to changing financial pressures with an ever-evolving best-fit ...
... a Gartner client? Guiding customers to the best channel to resolve their issue is critical for creating a low-effort customer experience. Customer service and support leaders can use this tool to audit their current channels’ capabilities and identify the best-fit channels to resolve customers’ top issue ...
Analyst(s): Customer Service and Support Research Team
... 2025 will usher in new priorities for customer service and support leaders. In this complimentary webinar with Gartner experts, discover how leaders plan to drive enterprise growth, steer their function’s technology strategy and improve customers’ experiences with conversational GenAI. About the Speaker ...
Analyst(s): Kim Hedlin | Andrew Schumacher | Ian Elliott