... a Gartner client? Guiding customers to the best channel to resolve their issue is critical for creating a low-effort customer experience. Customer service and support leaders can use this tool to audit their current channels’ capabilities and identify the best-fit channels to resolve customers’ top issue ...
Analyst(s): Customer Service and Support Research Team
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... 2025 will usher in new priorities for customer service and support leaders. In this complimentary webinar with Gartner experts, discover how leaders plan to drive enterprise growth, steer their function’s technology strategy and improve customers’ experiences with conversational GenAI. About the Speaker ...
Analyst(s): Kim Hedlin | Andrew Schumacher | Ian Elliott
... Field service organizations often deploy field workforce schedule optimization software, only to later revert to manual processes. Customer service and support technology leaders supporting field service can use this research to target areas for optimization and employ techniques for success. Overview ...
... Product/Service Evolution and Management Primer for 2023 Accelerate and sustain product growth. Expert: Clifton Gilley Product and service evolution and management is the set of ongoing activities needed to maintain and grow an existing product or service throughout its life cycle. These activities include ...
... leaders supporting customer service management must challenge traditional approaches and select the right use cases and tools to deliver the best service. This initiative guides organizations’ strategic thinking and helps them select and operate the right customer service technologies. Scope Analysis ...
... Customer service and support technology leaders must challenge traditional approaches and select the right use cases and tools to deliver the best service. This initiative guides organizations’ strategic thinking and helps them select and operate the right customer service technologies. Scope Analysis ...
... operations are redefining how finance delivers value. This session explores eight key disruptive forces shaping finance through 2030. Gartner experts share insights into how leading organizations are evolving talent, technology and governance models to keep pace. The discussion highlights how forward‑looking ...
... operations are redefining how finance delivers value. This session explores eight key disruptive forces shaping finance through 2030. Gartner experts share insights into how leading organizations are evolving talent, technology and governance models to keep pace. The discussion highlights how forward‑looking ...