... the cloud. This required a robust strategy to enhance service delivery and meet the evolving needs of citizens and enterprises. Additionally, the municipality aimed to strengthen its cybersecurity posture and integrate AI for personalized services. How Gartner helped Gartner provided frameworks and tools ...
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... This article highlights findings from the Third-Party Cyber Risk Management Pickup Team series, in which team members discussed challenges and shared effective strategies. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... capitalize on these channels’ potential to drive growth by offering contextualized interactions and more support for complex transactions. Financial services leaders can use this curated set of best practices to refine their digital initiatives. Analysis Research Highlights Gartner Recommended Reading ...
Analyst(s): Financial Services Business Leader Research Team
... from 16 Technology Infrastructure Research Board members regarding their IT service management (ITSM) capabilities, focusing on operational resilience, model trade-offs, and planned investment priorities in IT operations and service management. Overview Summary of Results Survey Results Detail Gartner Recommended ...
... CAEs can use this tool to score co-sourced and outsourced vendors’ performance on five criteria — cultural fit, service approach, provider qualifications, governance and control and service, and finances. It will help CAEs objectively identify vendor impact, support investment decisions and improve collaboration ...
... Field service management software buyers face software options that fail to cover some use cases or processes but do not find out until after making a purchase. Customer service and support technology leaders can use this presentation to organize business needs that will drive functional priorities. ...
... Vendors’ positions in this Magic Quadrant reflect clients’ new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labor planning. When assessing vendors, look for packaging of multiple technologies, alliances and proven results. Market D ...
... Generational technology innovation along with a rapidly evolving marketplace compel customer service and support technology leaders to be agents of change. This initiative guides the modernization of the customer service and support stack while incorporating the most impactful new technologies. Scope Analysis ...
... platforms optimize the delivery of IT services by managing incidents, automating service operations, monitoring service performance and establishing a knowledge base. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the ...