... Customer service and support technology leaders must challenge traditional approaches and select the right use cases and tools to deliver the best service. This initiative guides organizations’ strategic thinking and helps them select and operate the right customer service technologies. Scope Analysis ...
Analyst(s): David Norrie
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... capitalize on these channels’ potential to drive growth by offering contextualized interactions and more support for complex transactions. Financial services leaders can use this curated set of best practices to refine their digital initiatives. Analysis Research Highlights Gartner Recommended Reading ...
Analyst(s): Financial Services Business Leader Research Team
... individual assets and applications across cloud environments. This note guides cybersecurity leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Insights Abstract ...
... misconfigurations, and help organizations address and resolve these issues. This note guides cybersecurity leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner Insights Abstract ...
... Vendors’ positions in this Magic Quadrant reflect clients’ new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labor planning. When assessing vendors, look for packaging of multiple technologies, alliances and proven results. Market D ...
... Field service management software buyers face software options that fail to cover some use cases or processes but do not find out until after making a purchase. Customer service and support technology leaders can use this presentation to organize business needs that will drive functional priorities. ...
... Generational technology innovation along with a rapidly evolving marketplace compel customer service and support technology leaders to be agents of change. This initiative guides the modernization of the customer service and support stack while incorporating the most impactful new technologies. Scope Analysis ...